LaToya Nunley
Customer Service & Data Entry
Plano,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Healthcare Verifications Specialist
TaskUs Inc
06.2023 - 12.2023
- Provide third-party verification to insurance agents and their beneficiaries by ensuring that they clearly understand the insurance plan they are enrolling in and get their consent to enroll.
- Perform data entry and verify documents for accuracy.
- Conducted patient intake interviews, recording and documenting relevant information.
- Educate and recommend value-based care physician networks and schedule data leads.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Home Health Aide
Positive Home Health
04.2021 - 11.2023
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Monitored client health by performing routine pulse, temperature, and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Chat Support Specialist
Concentrix
06.2020 - 03.2021
- Efficiently navigated internal systems while actively engaging with customers, resulting in seamless multitasking abilities.
- Identified opportunities for upselling or cross-selling during chat interactions, driving revenue growth.
- Developed rapport with customers through empathetic listening and genuine interest in their needs and preferences.
- Conducted research to provide accurate information and well-informed solutions for customer concerns.
- Managed multiple chat sessions simultaneously, ensuring prompt responses and timely resolutions.
Medical Receptionist
Diversicare
11.2015 - 04.2019
- Manage multiple phone lines and direct calls as required. Greet, announce, and direct guests. Direct complaints to appropriate departments or individuals, and maintain confidentiality.
- Utilizing data entry by logging invoices and patients' payment accounts.
- Update and maintain corporate and facility directories.
- Monitor all deliveries and notify receiving departments, as appropriate.
- Performs special projects as required.
- Assists with administrative positions as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered patients and completed associated paperwork for accurate records.
Office Manager
Trinity Cleaning Services
10.2008 - 11.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Receptionist
Richman Productions
07.2006 - 10.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
L.V Berkner High
Richardson, TX 05.2001 - 05.2001
Skills
Computer Skills
Effective Communication
Attention to Detail
Time Management
Leadership
Professional Demeanor
Customer Relations
Expert Problem Solving
Documentation Management
Quality Assurance
Timeline
Healthcare Verifications Specialist
TaskUs Inc
06.2023 - 12.2023
Home Health Aide
Positive Home Health
04.2021 - 11.2023
Chat Support Specialist
Concentrix
06.2020 - 03.2021
Medical Receptionist
Diversicare
11.2015 - 04.2019
Office Manager
Trinity Cleaning Services
10.2008 - 11.2015
Receptionist
Richman Productions
07.2006 - 10.2008
High School Diploma -
L.V Berkner High
05.2001 - 05.2001
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