LATOYA ONEAL
Augusta,GA
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Customer Service Rep
Maximus
Augusta, GA
03.2022 - 04.2022
- Was a Call Center agent who was fairly new before the project ended and didn't get much experience quite yet
- Learned the basics of taking calls and how to help and escalate calls.
Customer Service Representative
Sitel - Augusta Call Center
Augusta, GA
11.2021 - 01.2022
Cashier
Kroger
Augusta
06.2015 - 03.2020
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Maintained up-to-date knowledge of all retail promotions
- Handle daily stocking and resetting promo deals and decals
- Daily cleaning and safe drops
- Restocked and organized merchandise in front lanes
Cashier
Macy's
Augusta
10.2014 - 04.2015
- Daily cleaning and helping customers
- Handle cash and organize pick-up items.
- Restocked and organized merchandise in front lanes
Cashier
Toys"R"Us
Augusta, GA
01.2006 - 05.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Medical
Helms College
Macon, GA06.2023
High School Diploma -
Academy of Richmond County High School
Augusta, GA05.2004
Skills
- Ability to Work Under Pressure
- Microsoft Office
- Leadership Skills
- Fast Learner
- Effective Time Management
- Ability to Multitask
- Ability to Work in a Team
- Computer Skills
- Customer Service
- Customer Service Skills
- Creative Problem Solving
- Skin-care business
- English
- Order and Refund Processing
- Upselling Products and Services
- Upbeat and Positive Personality
Arts and crafts
I create personal party favors and all natural skin care products
Timeline
Customer Service Rep
Maximus
03.2022 - 04.2022
Customer Service Representative
Sitel - Augusta Call Center
11.2021 - 01.2022
Cashier
Kroger
06.2015 - 03.2020
Cashier
Macy's
10.2014 - 04.2015
Cashier
Toys"R"Us
01.2006 - 05.2009
No Degree - Medical
Helms College
High School Diploma -
Academy of Richmond County High School
Similar Profiles
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Lamondre HowardLamondre Howard
Customer Service Representive at MaximusCustomer Service Representive at Maximus
Jillian BethellJillian Bethell
Quality Analyst at MaximusQuality Analyst at Maximus
Leo HooperLeo Hooper
Landscaping Crew Leader at Grizzly Landscaping and FenceLandscaping Crew Leader at Grizzly Landscaping and Fence