Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LaToya Owens

LaToya Owens

Argyle,USA

Summary

Experienced HR and Recruitment Leader with 5+ years in talent acquisition, onboarding, training, and healthcare operations. Proven track record of improving candidate and employee experiences by collaborating with hiring managers, recruiters, and cross-functional teams. Skilled in virtual onboarding, ATS management, and ensuring compliance with HIPAA, I-9, FMLA regulations. Recognized for resolving onboarding issues, streamlining recruitment processes, and coaching teams to surpass service-level expectations. Seeking a role merging customer service skills with hiring operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Learning and Development Consultant

PDS Tech Commercial
12.2023 - Current
  • Developed recruiter training modules and SOPs to enhance onboarding efficiency and compliance across recruitment teams, reducing time-to-competence for new hires.
  • Met organizational objectives, strengthened teams and increased individual employee productivity by designing customized training courses, including coaching and skill-gap assessments.
  • Coached managers on performance management techniques to drive employee engagement and accountability.
  • Remain current on industry trends, incorporating best practices in adult learning principles into program design.
  • Created targeted training materials for new recruiters and advisors to support standardized onboarding processes.
  • Identified inefficiencies and led process improvement initiatives, boosting team productivity and service levels.
  • Evaluated program effectiveness, implementing improvements based on feedback and data analysis.

Regional Recruiting Manager

SMX Staff Management
10.2019 - 09.2023
  • Led a team of recruiters in managing requisitions, candidate pipelines, and client service operations.
  • Established and tracked team KPIs, including submission ratios, onboarding speed, and fill rates.
  • Served as a main point of contact for client hiring managers and internal teams, resolving hiring process issues.
  • Delivered ongoing recruiter training and documentation to support long-term team success and client satisfaction.
  • Provided regular reporting on hiring metrics and forecasted staffing needs in collaboration with operations leaders.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Organized regional job fairs and networking events, expanding company visibility within the community.

Human Resources Coordinator

Direct Orthopedic Care
01.2017 - 08.2019
  • Managed end-to-end onboarding, benefits coordination, and compliance for clinical and corporate staff.
  • Maintained HRIS records and ensured accuracy of I-9, FMLA, and Workers' Compensation documentation.
  • Conducted new hire orientations and supported monthly provider onboarding sessions.
  • Developed onboarding documentation, checklists, and internal training materials.
  • Served as a key contact for new hires, ensuring smooth organizational transitions.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Maintained human resources information system and kept employee files up to date and accurate.

Clinic Manager

Advanced Spine & Orthopedics
04.2013 - 12.2016
  • Oversaw daily operations, employee scheduling, and compliance for a busy orthopedic clinic.
  • Trained and supervised front-line healthcare staff, ensuring consistent service quality.
  • Coordinated with HR and administration to implement staff performance reviews and training initiatives.
  • Managed sensitive employee and patient information in compliance with HIPAA and labor laws.
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Created and implemented policies to improve operational efficiency and patient care quality.

Education

Bachelor of Science - Gerontology

University of North Texas
Denton, TX
01-2007

Skills

  • Talent Acquisition & Recruitment Strategy
  • Candidate Experience & Virtual Onboarding
  • ATS/HRIS Systems: Stafftrack, Bullhorn, EPIC, SAP
  • HIPAA, FMLA, I-9, Workers’ Comp Compliance
  • Learning & Development SOP Creation
  • Healthcare Staffing Support
  • Training Facilitation & Knowledge Base Creation
  • Employee Engagement & Customer Service
  • Cross-Functional Team Collaboration
  • Recruitment Metrics & Continuous Improvement
  • New hire onboarding
  • Talent management
  • Virtual training
  • E-learning development

Certification

  • Coaching Skills for Leaders and Managers
  • Inclusive Leadership
  • Diversity recruiting
  • HIPAA Compliance Training
  • Talent Sourcing

Timeline

Learning and Development Consultant

PDS Tech Commercial
12.2023 - Current

Regional Recruiting Manager

SMX Staff Management
10.2019 - 09.2023

Human Resources Coordinator

Direct Orthopedic Care
01.2017 - 08.2019

Clinic Manager

Advanced Spine & Orthopedics
04.2013 - 12.2016

Bachelor of Science - Gerontology

University of North Texas

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LaToya Owens