Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Latoya Oyugi

Tobyhanna,PA

Summary

Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Public Partnerships
12.2023 - Current
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Maintained detailed records of services performed on clients.
  • Transported clients to doctor's appointments and errands.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Facilitated social interactions between participants and their peers in the community.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Drove clients to doctors' appointments and social outings.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in learning and developing new skills.
  • Consulted with client care team to continually update care plans.
  • Assisted in planning and implementing recreational activities for participants.
  • Built strong and trusting rapport with clients and loved ones.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted clients with maintaining good personal hygiene.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Monitored health and well-being of clients and reported significant health changes.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Assisted individuals in development of social skills to become integrated in community.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Completed day-to-day duties accurately and efficiently.

Program Director

Spectrum for Living
Ringwood, NJ
06.2000 - Current
  • Spearheaded program planning and staff development to promote growth.
  • Managed budgeting processes, including creating forecasts and tracking expenses.
  • Established strategy for program using evaluation outcomes and research to set goals and direction.
  • Facilitated staff meetings and educational work sessions to strengthen staff competencies.
  • Developed strategies to increase public awareness of the organization's services.
  • Negotiated contracts with vendors as needed for supplies or services related to the program.
  • Initiated and set goals for programs according to strategic objectives of organization.
  • Created and implemented new policies and procedures for the program.
  • Directed staff training on technical aspects of programming activities.
  • Provided leadership in developing innovative approaches to meet program goals.
  • Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
  • Oversaw administrative support staff to facilitate day-to-day program activities.
  • Checked programs and schedules for accuracy and issued releases to local media outlets.
  • Logged program activities and maintained official station records for internal use and government review.
  • Organized and facilitated team meetings, workshops, and events.
  • Maintained communication with clients throughout their involvement in the program.
  • Covered station demands by recruiting, scheduling and managing highly qualified on-air talent and support staff.
  • Implemented quality assurance protocols to ensure high-quality service delivery.
  • Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Completed routine maintenance and repair.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.

CNA, Float Pool

New Bridge Medical Center
Paramus, NJ
02.2017 - 11.2019
  • Prepared and served meals according to prescribed diets.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Performed range of motion exercises with immobile patients under direction of a licensed nurse.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Reported changes in patient's condition to nursing staff.
  • Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Participated in the development of individualized plans of care for each patient.
  • Maintained a safe environment for the residents by adhering to infection control protocols.
  • Used mobility devices to transport patients.
  • Utilized critical thinking skills when making decisions about patient care needs.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens from patients for laboratory testing purposes.
  • Ensured that all supplies were properly stocked on unit before beginning shift.
  • Responded to emergency situations using proper protocol and providing basic life support when needed.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Provided direct patient care, including bathing and dressing patients.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Distributed drinking water and nourishment to residents.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Participated in continuing education programs related to CNA duties.
  • Managed multiple tasks simultaneously while maintaining accuracy in documentation.
  • Transferred patients in wheelchairs or with gurneys to other units or departments within the facility.
  • Cared for residents by changing linens, washing and ironing laundry, cleaning rooms and bathrooms.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Assisted nurses with treatments such as enemas, douches or catheterizations per physician orders.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Observed patients' progress and reported any changes in health status to supervisor.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Helped residents walk with or without self-help devices.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Provided float pool coverage at various facilities throughout the city.
  • Communicated effectively with interdisciplinary team members regarding patient care needs.
  • Updated and maintained databases with current information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Front End Manager

Shoprite Store
Paramus, NJ
06.1998 - 06.2000
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Assigned work and monitored performance of project personnel.
  • Trained and managed a team of 5 front-end developers.
  • Created and directed robust training and mentoring strategies.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Resolved technical issues related to the front end development process.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Welcomed large volume of guests and improved overall customer service.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Coordinated with back-end developers to ensure proper functioning of front end applications.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated customer feedbacks and identified areas for improvement in product design.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Reviewed employee performance and determined areas in need of improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed release schedules and ensured timely delivery of projects.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

Medical Assistant Certificate - Medical Assistant

Eastwick College
Hackensack, NJ
05-1999

High School Diploma -

Hackensack High School
Hackensack, NJ
06-1998

Some College (No Degree) - Education Administration

Bergen Community College
Paramus, NJ

Skills

  • Client documentation
  • Transportation
  • ADL support
  • Patient management
  • Multitasking and organization
  • Healthcare
  • Wellness and nutrition knowledge
  • Progress documentation
  • HIPAA compliance
  • Personal care assistance
  • Health services
  • Quality program protocols
  • First aid and safety
  • Positive reinforcement
  • Goal setting
  • First aid and CPR
  • Patient education
  • Active listening
  • Community activities
  • Medication administration
  • Emotional intelligence
  • Behavior redirection
  • Problem-solving
  • Behavioral support
  • Behavioral management
  • Care delivery
  • Client transportation
  • Verbal and written communication
  • Compassionate caregiving
  • Appointment scheduling
  • Client advocacy
  • Time management
  • Care plan assessment
  • Case management experience
  • Patient care
  • Community integration support
  • Case management
  • Crisis management
  • Relationship building
  • Record keeping
  • De-escalation techniques
  • Disability awareness
  • Health and safety requirements
  • Cultural awareness
  • Adaptability and flexibility
  • Daily living support
  • Direct patient care
  • Medical records management
  • Life skills training
  • Patient assessments
  • Housekeeping tasks
  • Conflict resolution
  • Social skills development
  • Report writing
  • Team collaboration
  • Client safety and first aid
  • Hygiene assistance
  • Medical office administration
  • Nutrition support
  • State regulations
  • Empathy and patience
  • Adaptive equipment use
  • Care plan management
  • Transportation assistance
  • Clinical quality program standards
  • Mobility assistance
  • Indirect patient care
  • Support plan management
  • Self-advocacy training
  • Infection control procedures
  • Self-care promotion
  • Case documentation
  • Client support
  • Decision-making support
  • Compassionate client care
  • Report generation
  • Individualized support planning

Certification

  • Medical Assistant
  • Medication I, II
  • First Aid CPR
  • HIPAA, OSHA, Life Threatening Emergencies
  • Transportation Safety
  • Crisis Management I, II

Preventing Abuse & Neglect, Overview of developmental Disabilities

References

References available upon request.

Timeline

Direct Support Professional

Public Partnerships
12.2023 - Current

CNA, Float Pool

New Bridge Medical Center
02.2017 - 11.2019

Program Director

Spectrum for Living
06.2000 - Current

Front End Manager

Shoprite Store
06.1998 - 06.2000

Medical Assistant Certificate - Medical Assistant

Eastwick College

High School Diploma -

Hackensack High School

Some College (No Degree) - Education Administration

Bergen Community College

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Latoya Oyugi