Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LaToya Perez

LaToya Perez

Gering,NE

Summary

Dynamic Account Manager with a proven track record at Swire Coca-Cola, excelling in client relations and issue resolution. Skilled in account oversight and sales development, I enhanced client satisfaction and retention through proactive communication and tailored solutions. Committed to fostering teamwork and driving performance, I consistently achieved client goals and expanded business opportunities.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Diligent Desired Position with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes. Bilingual in Spanish.

Overview

2026
2026
years of professional experience

Work History

Account Manager

Swire Coca-Cola
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.

Lab Technician

Western Sugar Cooperative
03.2019 - Current
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Optimized standard operating procedures based on regulatory guidelines.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
  • Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
  • Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
  • Coordinated with external laboratories in performing specialized tests or analyses.
  • Documented experimental procedures thoroughly, facilitating effective communication among team members.

Stockroom Supervisor

Ross Dress for Less
03.2017 - 03.2019
  • Ensured safe working environment by enforcing safety protocols and maintaining clean, organized workspaces.
  • Boosted employee productivity through comprehensive training programs and performance evaluations.
  • Reduced stock discrepancies by conducting regular audits and reconciling any variances promptly.
  • Prepared detailed reports on stockroom operations, providing valuable insights on inventory trends, turnover rates, and potential areas for improvement.
  • Served as a key liaison between the stockroom and other departments, fostering open communication channels to ensure seamless operations across the organization.
  • Implemented barcode scanning system to improve tracking of items within the stockroom, increasing overall efficiency.
  • Collaborated with department managers to optimize inventory levels based on sales trends and seasonality.
  • Maximized storage space utilization by designing efficient shelving layouts that accommodated various product sizes and shapes without compromising accessibility or safety standards.
  • Increased accuracy in order fulfillment through meticulous organization and attention to detail.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.

Education

Medical Assistant -

Pima Medical Institute
Colorado Springs, CO
07.2017

Ges -

Western Nebraska Community College
Scottsbluff, NE
02.2002

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Sales development
  • Account oversight
  • Client relationship building
  • Issue resolution
  • Networking skills
  • Account development
  • Team Training
  • Goals and performance
  • Project management
  • Documentation and reporting
  • Sales reporting
  • Upselling
  • Account servicing
  • Territory management
  • Order management
  • Overcoming objections
  • Vendor relations
  • Sales expertise
  • Vendor management
  • Schedule management

Languages

Spanish
Professional Working

Timeline

Lab Technician

Western Sugar Cooperative
03.2019 - Current

Stockroom Supervisor

Ross Dress for Less
03.2017 - 03.2019

Account Manager

Swire Coca-Cola

Medical Assistant -

Pima Medical Institute

Ges -

Western Nebraska Community College

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LaToya Perez