Latoya Phelps
Portsmouth,VA
Overview
20
20
years of professional experience
Work History
Production Worker
Shared Hospital Services
03.2024 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Residential House Cleaner
Homeaglow
04.2023 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Team Lead
Planet Fitness
12.2021 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Executive Director
Phelps, LLC
04.2014 - 11.2021
- Team while monitoring progress towards them
- Created detailed reports on team activities as requested by management
- Delegated tasks appropriately according to individual skill sets
- Held regular one-on-one coaching sessions with staff members to encourage personal development
- Developed and implemented strategic plans to ensure organizational growth and development
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness
- Provided oversight of all departments to ensure compliance with established policies and procedures
- Created a collaborative environment that fosters innovation and encourages employee engagement
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals
- Developed marketing strategies to promote the organization's mission throughout the community
- Secured funding from public and private sources through grant writing activities or other fundraising efforts
- Collaborated with external vendors to provide cost-effective solutions for services such as IT support or human resources management
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission
- Assisted in developing budgets for each departmental unit within the organization
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise
Mental Health Support Counselor
LEVOC Family Services
04.2009 - 12.2014
- Responsible for providing intensive in home services for children and mental health support services for adults Required to submit documentation daily
- Assisted clients in developing effective coping strategies, problem-solving skills, and communication techniques
- Collected assessment information of client's mental health status and identified appropriate interventions for treatment planning
- Collaborated with other professionals to ensure the best possible care for each client
- Maintained accurate records of progress notes, therapy sessions, and other relevant information regarding client's treatment plans
- Monitored clients' progress towards meeting goals established in their service plans
- Educated family members on how to support the client in his and her recovery process
- Advised families on available resources within the community that could help meet the clients' needs
Real Estate Agent
Wainwright Realty
12.2007 - 06.2009
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Licensed Financial Specialist
Wachovia Bank
04.2006 - 04.2009
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
- Executed financial assurance audits and implemented new control points and metrics to support business changes.
Account Executive
The Talking Phone Book
06.2004 - 04.2006
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Education
Psychology
Saint Leo University
Saint Leo, FLSkills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Works well independently
- Leasing and sales
- Staff Management
Timeline
Production Worker
Shared Hospital Services
03.2024 - Current
Residential House Cleaner
Homeaglow
04.2023 - Current
Team Lead
Planet Fitness
12.2021 - 04.2023
Executive Director
Phelps, LLC
04.2014 - 11.2021
Mental Health Support Counselor
LEVOC Family Services
04.2009 - 12.2014
Real Estate Agent
Wainwright Realty
12.2007 - 06.2009
Licensed Financial Specialist
Wachovia Bank
04.2006 - 04.2009
Account Executive
The Talking Phone Book
06.2004 - 04.2006
Psychology
Saint Leo University
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