La'Toya Pinkney
Jesup,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
22
22
years of professional experience
Work History
District Manager
Friendly Express
Jesup, GA
10.2019 - Current
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Call Center Representative
Blue Cross and Blue Shield
Columbia, SC
02.2004 - 04.2018
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Identified opportunities to upsell additional products or services when appropriate.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated databases with new and modified customer data.
Customer Service Representative
talenify
Columia, SC
01.2003 - 03.2005
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Wayne County High School
Jesup, GA06-1997
Skills
- Budget Management
- Operations Oversight
- Human Resource Management
- Customer Service
- Customer Relationship Management
- Call Center Customer Service
- Call documentation skills
- Proficient in [Software]
- Complaint resolution
Timeline
District Manager
Friendly Express
10.2019 - Current
Call Center Representative
Blue Cross and Blue Shield
02.2004 - 04.2018
Customer Service Representative
talenify
01.2003 - 03.2005
High School Diploma -
Wayne County High School
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