Summary
Overview
Work History
Education
Skills
Timeline
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LaToya Poindexter

Dallas,TX

Summary

Dynamic and results-driven professional with a proven track record at MAC Cosmetics, excelling in makeup application and customer service. Adept at enhancing client satisfaction through personalized consultations and expert product recommendations. Strong problem-solving skills and a commitment to fostering positive relationships, ensuring a seamless experience for all customers.

Overview

6
6
years of professional experience

Work History

Makeup Artist

MAC Cosmetics
02.2024 - 03.2025
  • Educated customers on proper makeup application techniques to achieve desired results at home.
  • Enhanced customer satisfaction by providing personalized makeup consultations and product recommendations.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Streamlined opening and closing procedures as integral member of store staff.

Call Center Representative

Iqventures
03.2021 - 10.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Teacher

Rainbow Connection Daycare
04.2019 - 01.2021
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

High School Diploma -

O'Bannon High School
Greenville,MS
05-2023

Diploma -

Tint Makeup And Cosmetology School
Grand Prairie, TX
07-2016

Skills

  • Makeup application
  • Lesson planning
  • Child safety
  • Problem-solving skills
  • Data entry
  • Customer service
  • Resolving issues
  • Inbound phone calls

Timeline

Makeup Artist

MAC Cosmetics
02.2024 - 03.2025

Call Center Representative

Iqventures
03.2021 - 10.2023

Teacher

Rainbow Connection Daycare
04.2019 - 01.2021

High School Diploma -

O'Bannon High School

Diploma -

Tint Makeup And Cosmetology School

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LaToya Poindexter