Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATOYA POLLYDORE

Stewartsville,NJ

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

9
9
years of professional experience

Work History

DISABILITY CLAIMS SPECIALIST

Fast Track RTW
08.2020 - Current
  • Provides technical direction to claim team members on claims adjudication for Short Term Disability and Long-Term Disability
  • Ensures all STD and LTD claims are eligible or ineligible for payment and meets production standards and specifications.
  • Ensures claims processing is consistent with applicable policies, regulations, procedures, and department guidelines for disability claims.
  • Maintains current and emerging accounting/financial reporting regulatory rules and requirements assess impact, and collaborates with management to incorporate new trends and developments in current and future strategy
  • Communicates with claimants, employers, and various medical professionals to gather information regarding applications for, payment of, and ongoing management of STD or LTD benefits.
  • Establish system records, analyze member eligibility, set up new claim files, provide updates to claimants on incomplete claims and respond to inquiries from claimants, policy owners, group offices, and other interested parties.
  • Process 40 or more claims through Proclaim system daily, View STD, LTD and Life Waiver coverage through Group Access Data base.

204-B Supervisor/ Sales and Service Clerk

United States Postal Service
03.2019 - 08.2020
  • Serviced over 20 customers daily to resolve consumer complaints as well as employees' concerns.
  • Generated daily reports and emailed to appropriate personnel.
  • Assisted customers with delivery of packages such as notifying them of packages unable to be delivered and retrieving them at Post Office.
  • Meet schedules for collections and return of mail.
  • Fill out reports of lost mail stolen packages or change of address.
  • Replaced supervisor on days off, vacations and meetings
  • Worked Closely with management to accomplish goals, identify, develop and implement strategic and logistical plans for receiving, sorting, and delivering mail
  • Answer phone calls from customers in timely manner and answer all questions possible
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Monitor Carriers and clerks works schedules and attendance for payroll
  • Oversaw all mail was dispatched in evening and any accountable mail was securely locked up, along with arrow keys and truck keys.

PSE Clerk

United States Postal Service
06.2018 - 03.2019
  • Used automated mail processing equipment to sort and collate mail
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail
  • Weighed letters and packages and calculated costs based on classification, weight and destination
  • Sold stamps to customers along route and counted back bills and change to avoid errors
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Gathered and analyzed data for studies and reports and made recommendations based on findings.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines

City Carrier Assistant

United States Postal Service
07.2017 - 06.2018
  • 6Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
  • Helped customers by carrying oversized parcels inside residences
  • Communicated customer complaints, requests, and feedback to company management for swift resolution
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
  • Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
  • Distributed mail on foot to residences and businesses, delivering to approximately 60 customers per shift.

Mail Processing Clerk

United States Postal Service
10.2016 - 07.2017
  • Makes one or more sortation of outgoing and/or incoming mail using appropriate sort program or manual distribution scheme.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Determined amount customer owed according to services provided and accept payment.
  • Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
  • Assisted customers with delivery of packages such as notifying them of packages unable to be delivered and retrieving them at Post Office
  • Sorted incoming and outgoing mail.
  • Cash and dispense money orders.
  • Fill out reports of lost mail stolen packages or change of address.
  • Assist mail deliveries by loading mail into bags and crates and loading unto trucks.
  • Oversee sorting of mail to ensure no mistakes are made.
  • Answer phone calls from customers in timely manner and answer all questions possible.

Mail Handler

United States Postal Service
06.2015 - 10.2016
  • Adjusted and maintained plant equipment for safety and performance
  • Sorted Incoming and Outgoing mail from Postal Trucks
  • Ensured all packages were properly labeled
  • Cleared equipment jams and minimized sorting delays
  • Dispatched completed mail bins to transportation staging area.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.

Education

Associate of Science -

Borough of Manhattan Community College
Manhattan, NY

High School Diploma - Nursing

Clara Barton HS
Brooklyn, NY
06.2006

Skills

  • Strong prioritization and workload management skills
  • Verbal and written communication
  • Data entry
  • Claims Processing
  • High attention to detail
  • Analytical and clinical critical thinking skills
  • Ability to handle complex claim situations effectively
  • Advanced technical/computer skills, including MS Word, Excel, PowerPoint, Share Point, etc
  • Medical Terminology Expertise
  • Analytical Thinking
  • Ethical Conduct
  • Strategic Planning
  • Business Development
  • Oracle CRM System Proficiency

Timeline

DISABILITY CLAIMS SPECIALIST

Fast Track RTW
08.2020 - Current

204-B Supervisor/ Sales and Service Clerk

United States Postal Service
03.2019 - 08.2020

PSE Clerk

United States Postal Service
06.2018 - 03.2019

City Carrier Assistant

United States Postal Service
07.2017 - 06.2018

Mail Processing Clerk

United States Postal Service
10.2016 - 07.2017

Mail Handler

United States Postal Service
06.2015 - 10.2016

Associate of Science -

Borough of Manhattan Community College

High School Diploma - Nursing

Clara Barton HS

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LATOYA POLLYDORE