LATOYA PORTER
Pittsburgh,PA
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Oakdale Care Center
10.2024 - Current
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Home Health Aide
We Care From Home
09.2016 - 12.2024
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Trained new staff members on best practices for home health care.
- Administered medications in accordance with doctor's instructions.
- Transported clients for medical and personal outings.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
NOC TECHNICIAN II
DQE Communications
09.2022 - 09.2024
- Monitor data center infrastructure, servers, and computer networks for issues from a centralized location
- Collaborating with client IT teams on the development and maintenance of network infrastructure
- Providing technical end-user support, performing troubleshooting, and resolving network issues
- Running diagnostic tests on the communication between computers, routers, modems, and servers
- Installing, configuring, and updating networking accessories for end-users
- Developing data security, backup, archiving, and retrieval procedures
- Providing on-site field technicians with remote technical support
- Enhancing network security, as well as documenting network processes, repairs, and cabling layouts.
DESKTOP SUPPORT ANALYST II
Robert Half | Mission Critical Partners
10.2021 - 04.2022
- Maintain ticketing system verifying both software and hardware issues
- Creating new employee accounts via active directory
- Resolving office 365 issues
- Remotely installing cybersecurity software to each company employees work laptops
- Configuring VPN's
- Completing full registration as well as troubleshooting MFA for each user
LOAN PROCESSOR /Fraud and Risk Analyst
PNC Financial Services Group
03.2019 - 05.2021
- Prepared documents for underwriting by verifying Experian Transact SM client income, credit reports and other information
- Set up and completed loan submission packages
- Sales expertise Reviewed loan files for completeness, identified missing documentation and generated condition Credit lists for applicants.
- Streamlined risk reporting procedures for improved communication with stakeholders and senior management.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
CREDIT SPECIALIST
Citizens Bank
06.2018 - 11.2018
- Maintained and repaired facilities, equipment, and Financial Advising tools to achieve operational readiness, safety, and cleanliness
- Balance sheet expertise Managed quality assurance program, including on-site evaluations, internal audits, and customer Business Development surveys
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
MAIL CLERK
USPS
12.2014 - 03.2017
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Used automated mail processing equipment to sort and collate mail.
Education
Bachelor of Computer Information Systems - Software Engineering
Western Governors University
Salt Lake City, UT04-2029
High school diploma - General Studies
Perry Traditional Academy
06.2009
Skills
- Network configuration
- HIPAA compliance
- Vital signs monitoring
- Patient assessments
- Healthcare ethics
- Data Backup and Recovery
- Remote Desktop Support
Certification
- CNA - Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Oakdale Care Center
10.2024 - Current
NOC TECHNICIAN II
DQE Communications
09.2022 - 09.2024
DESKTOP SUPPORT ANALYST II
Robert Half | Mission Critical Partners
10.2021 - 04.2022
LOAN PROCESSOR /Fraud and Risk Analyst
PNC Financial Services Group
03.2019 - 05.2021
CREDIT SPECIALIST
Citizens Bank
06.2018 - 11.2018
Home Health Aide
We Care From Home
09.2016 - 12.2024
MAIL CLERK
USPS
12.2014 - 03.2017
High school diploma - General Studies
Perry Traditional Academy
Bachelor of Computer Information Systems - Software Engineering
Western Governors University
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