Latoya Powell
Customer Service Specialist
Pearland,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Travel Consultant Supervisor
Virgin Voyages
08.2022 - Current
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Organized trips for individual, family and business travelers.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Traffic Officer II
City of Los Angeles
08.2011 - 07.2022
- Reduced accident rates by enforcing traffic laws and issuing citations when necessary for speeding, reckless driving, and other violations.
- Maintained a visible presence in high-traffic locations during peak travel times to deter potential violations and promote adherence to traffic laws among motorists.
- Collaborated with engineers and planners to design safer streets incorporating pedestrian-friendly features like crosswalks and traffic calming measures.
- Maintained up-to-date knowledge of relevant legislation, regulations, policies, and procedures to effectively enforce compliance among road users.
- Enhanced road safety through regular patrolling, identifying hazards, and coordinating with maintenance teams for prompt repairs.
- Offered exceptional customer service while interacting with motorists seeking assistance or information pertaining to their rights as drivers or passengers in various situations involving vehicle operation or parking restrictions.
- Evaluated complaints from residents about recurring congestion issues in specific neighborhoods leading to targeted interventions aimed at alleviating such concerns where possible.
- Kept accurate records related to daily activities, incidents encountered, and actions taken during patrols in accordance with established documentation guidelines.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Payroll Implementation Specialist
Randstad
03.2009 - 09.2011
- Coordinated resources efficiently across projects, balancing workload and maximizing productivity among team members.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Worked with Salesforce and Workday software
- Reduced client onboarding time by developing comprehensive training materials and delivering tailored user sessions.
Education
Associate of Science - Behavioral Sciences
Los Angeles City College
Los Angeles, CA 05.2001 -
Skills
Customer Relationship Management
Customer Needs Assessment
Issue Escalation
Payment management
Account Management
Complaint Handling
Relationship Building
Presentation Skills
Troubleshooting
Team training and development
Timeline
Travel Consultant Supervisor
Virgin Voyages
08.2022 - Current
Traffic Officer II
City of Los Angeles
08.2011 - 07.2022
Payroll Implementation Specialist
Randstad
03.2009 - 09.2011
Associate of Science - Behavioral Sciences
Los Angeles City College
05.2001 -
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