LATOYA PRICE
Houston,TX
Summary
Results-driven customer service professional seeking a challenging role in a reputable organization to utilize exceptional communication and problem-solving skills in delivering exceptional service and ensuring customer satisfaction.
Compassionate Home Care Coordinator known for productive and efficient task completion. Skilled in client assessment, care plan development, and resource coordination to ensure seamless home care services. Excel in communication, empathy, and problem-solving to enhance client satisfaction and team collaboration.
Overview
18
18
years of professional experience
Work History
Home Care Giver
Citizen Care Home Health Inc
Houston
10.2018 - 05.2023
- Maintained accurate and detailed records of care provided, including daily activities, medication administration, vital signs, and any changes in the client's condition
- Ensured all documentation is completed in a timely and accurate manner
- Assisted with scheduling appointments, coordinating medical visits, and arranging transportation for the client
- Communicate with healthcare professionals, family members, and other caregivers to ensure seamless coordination of care.
Customer Service Representative
St Luke's Healthcare System
Houston, TX
03.2012 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
Security Officer
U.S. Security Associates
Houston , TX
08.2008 - 09.2017
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Investigated all reported incidents of theft or vandalism on premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Guest Services Representative
Aramark
Houston
03.2006 - 09.2006
- Greeted guests in a friendly and professional manner, welcoming them to the establishment
- Provide information regarding current and seasonal events, available services, facilities, and amenities, and assist with any inquiries or special requests
- Maintain clear and effective communication with guests, coworkers, and other departments
- Relay messages, handle incoming and outgoing calls, and respond to emails and inquiries in a timely manner
- Addressed and resolved guest complaints or concerns promptly and courteously, ensuring guest satisfaction
- Escalate unresolved issues to the appropriate management personnel, if necessary.
Support Services Clerk
The Worksource
Houston
05.2005 - 07.2005
- Provided administrative support for the Houston Fire Department
- Assisted with general administrative tasks such as filing, data entry, scanning documents, and maintaining records
- Prepare and distribute correspondence, memos, and reports as required
- Organized, maintained, and updated physical and electronic files, ensuring documents are easily accessible and properly stored
- Responded to inquiries, redirected calls, and noted messages when necessary
- While maintaining a professional and courteous communication with individuals at all levels of the organization.
Education
High School Diploma -
Some College (No Degree) - Business
Skills
- Proven track record of delivering exceptional customer service by effectively addressing inquiries, resolving issues, and exceeding customer expectations
- Excellent communication skills, both verbal and written, with the ability to empathize, actively listen, and communicate clearly and professionally
- Strong problem-solving and decision-making abilities, adept at analyzing situations, identifying root causes, and implementing effective solutions
Timeline
Home Care Giver - Citizen Care Home Health Inc
10.2018 - 05.2023
Customer Service Representative - St Luke's Healthcare System
03.2012 - 09.2020
Security Officer - U.S. Security Associates
08.2008 - 09.2017
Guest Services Representative - Aramark
03.2006 - 09.2006
Support Services Clerk - The Worksource
05.2005 - 07.2005
Jack Yates - High School Diploma,
Houston Community College - Some College (No Degree), Business
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