Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Price-Felician

East Meadow,NY

Summary

Initiative-taking professional with over ten years of experience collaborating with medical professionals, management, and support staff. Detailed oriented and highly organized. Known for excellent communication and verbal skills with management and staff. Self-starter that is able to take the initiative to ensure that the jobs get done properly and efficiently. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in restaurant industry.

Overview

16
16
years of professional experience

Work History

Co-Owner

Hip Hop Burger, LLC
Brooklyn, NY
01.2019 - 01.2021
  • Administrative oversite of 100% of the restaurant
  • Increased customer base for restaurant with social media, email communications, marketing and various other marketing promos
  • ADP
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Used business software packages to maintain files and administrative records.
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Accomplished multiple tasks within established timeframes.

Administrative Assistant

Bethel Christian Center
Massapequa, New York
01.2007 - 01.2018
  • Maintained Center Financials using Computer Software
  • Coordinating meeting/outreach fundraisers and travel arrangements
  • Maintained schedules
  • Assuring quality and care of parishioners
  • Performed general secretarial duties
  • Prepare and maintain spreadsheets, committee work plans, committee reports/agendas
  • Coordinating/Attending various community activities

Senior Medical Secretary

Winthrop University Hospital
Mineola, New York
06.2004 - 05.2007
  • Winthrop Cardiology Associates
  • Scheduled appointments for all physician consultations and follow-up visits
  • Dictations
  • Credentialing
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Answered phone calls and messages for two cardiologist, scheduling appointments and handling patient inquiries
  • Proofread documents and correspondence for accuracy and completeness
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction
  • Maintained current and accurate medical records for patients

Education

High School Diploma -

Baldwin Senior High School
06.2000

Nassau Community College

Skills

  • Microsoft Word, Outlook, Excel and various Microsoft programs
  • HBOC, ORSOS/One Call, Microsoft Word, Excel, PowerPoint, Outlook, Forms on Demand (FOD), Registration Quality Improvement, Alpha, and IDX trained
  • Strategic planning
  • Attention to Detail
  • Analytical and Critical Thinking
  • Business Leadership
  • Customer Service Management
  • Staff Scheduling
  • POS Terminal Operations
  • Payroll Administration and Timekeeping
  • Problem Anticipation and Resolution

Timeline

Co-Owner

Hip Hop Burger, LLC
01.2019 - 01.2021

Administrative Assistant

Bethel Christian Center
01.2007 - 01.2018

Senior Medical Secretary

Winthrop University Hospital
06.2004 - 05.2007

High School Diploma -

Baldwin Senior High School

Nassau Community College

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Latoya Price-Felician