Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Latoya Rakes

Latoya Rakes

Norfolk,VA

Summary

Accomplished Patient Financial Services Representative and Medical Secretary at Sentara Healthcare, adept in HIPAA Compliance and excellent communication. Streamlined billing processes and enhanced patient satisfaction through effective problem-solving and empathetic patient interactions. Proven track record in improving efficiency and accuracy in financial operations, demonstrating a strong teamwork orientation and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Financial Services Representative

Sentara Healthcare
12.2020 - Current
  • Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
  • Improved patient satisfaction by providing timely and accurate financial information.
  • Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
  • Streamlined billing processes for increased efficiency and accuracy in payment collections.
  • Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
  • Maintained up-to-date knowledge of insurance regulations, ensuring compliance and minimizing risk of claim denials.
  • Improved accuracy of patient billing through meticulous verification of insurance coverage and benefits.

Medical Secretary

Sentara Medical Group
09.2005 - 12.2020
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Streamlined office operations and saved time by organizing patient records digitally.
  • Enhanced patient satisfaction by providing empathetic and clear communication regarding procedures and policies.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

CERTIFICATION - MEDICAL ASSISTANT

AMCA
Norfolk, VA
03.2016

Bachelor of Arts - INTERDISCIPLINARY STUDIES

NORFOLK STATE UNIVERSITY
Norfolk, VA
05.2000

Skills

  • Customer Service
  • HIPAA Compliance
  • Verbal and written communication
  • Teamwork orientation
  • Patient Registration
  • Insurance Verification
  • Medical Terminology
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Excellent Communication

Certification

  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).

Timeline

Patient Financial Services Representative

Sentara Healthcare
12.2020 - Current

Medical Secretary

Sentara Medical Group
09.2005 - 12.2020

CERTIFICATION - MEDICAL ASSISTANT

AMCA

Bachelor of Arts - INTERDISCIPLINARY STUDIES

NORFOLK STATE UNIVERSITY

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Latoya Rakes