LaToya Ramsey

Peer-Operated Center—Peer Pathways:

• Provided operational and administrative oversight of the Peer Operated Center.
• Collaborated with clinical partners within the DC Hope Center.
• Maintained effective relationships with funding and regulatory bodies (DCDBH, SAMHSA) supporting peer services.
• Participated and contributed as a member of the DC Senior Leadership team.
• Supervised peers, connecting lived experiences of substance use and mental health services with clinical treatment, ensuring effective communication as part of the clinical team.
• Oversaw Peer Support team activities to assess service activities and therapeutic options for families.
• Focused on partnership building within the Ward 4 and Ward 5 communities.
• Managed all POC activities and performed other duties as assigned.

Medical Respite Program—Hope Has a Home (HHAH):

• Opened the women's expansion to provide services to 14 women in Washington, DC.
• Developed program curriculum to address substance use disorders, mental health, and life skills.
• Managed and met all budget expectations, overseeing the program budget.
• Established cost-efficient food partnerships for the program.
• Rewrote program Standard Operating Procedures.
• Provided operational and administrative oversight for the Medical Respite Program.
• Maintained collaborative relationships with program partners and staff.
• Supervised the Medical Respite Residential Coordinator, Counselors, and Specialists.
• Coordinated with the VOACC Director of Nursing, who supervises the Medical Respite LPNs.
• Acted as a liaison with VOACC administrative units and MCO partners.

• Implemented housing and services, including client referrals, intakes, case management, and on-site clinical services.
• Ensured the site is secure, safe, clean, and well-maintained.
• Reviewed schedules to ensure adequate coverage for the safe, effective operation of the program site.
• Implemented agency policies and procedures guiding programs and services for clients.
• Ensured compliance with government contracts and regulations within case management and programs.
• Ensured client records, including daily logs, case plans, and progress reports, meet government requirements and social work standards.
• Participated in regular case conference meetings with the Clinical Director.
• Coordinated with the Director of Programs to manage client assistance funds in accordance with contract and agency standards.
• Assisted the program team with crisis intervention, advocacy-based counseling, referrals, and other support.

• Oversaw the day-to-day operation of the ACDS Eviction Prevention Program (EPP), assigning and prioritizing tasks for program staff.
• Managed over $24 million of federal and local funding allotted to the EPP for households impacted by the COVID-19 Pandemic.
• Read and interpreted local, state, and federal program rules, ensuring compliance in program activities.
• Managed a robust intake and case management program, verifying eligibility, income, calculating rental subsidies, managing budgets, developing service plans, and providing community resource links.
• Assisted program staff in developing strength-based, solution-focused goal and action plans promoting permanent housing and self-sufficiency.
• Developed program policies and objectives for the Moving Home Program, providing 12 months of rental assistance for households earning under 50% of the AMI.
• Developed an online application through Neighborly database for quick accessibility and unified organization.
• Generated partnerships with Workforce Development to assist Moving Home participants in increasing financial stability.
• Managed $3 million in local funding to assist participants in becoming housed.
• Produced required reports for federal, state, and local government agencies and funding sources.
• Developed policies for a beginner program governed by state and funding regulations.
• Implemented problem-solving strategies to encourage program development.
• Formatted an online application through Neighborly Software to monitor participant progress, record notes, and store documentation.
• Outlined goal objectives for applicants receiving assistance.
• Developed program staff roles and job descriptions.

• Served as the first point of contact for outside agencies, clients, and general inquiries about the organization's programs.
• Completed assessments to determine eligibility for all 14 housing programs, utilizing crisis intervention best practices for appropriate linkages and housing referrals.
• Maintained monthly reports and managed confidential excel spreadsheets related to sensitive client information.
• Provided supportive counseling, conflict resolution, and crisis intervention for survivors of domestic violence, sexual assault, substance abuse users, and clients with mental health issues.
• Developed therapeutic relationships, assessed strengths and needs, collaborated on goals, and implemented case management plans with 15-20 clients.
• Facilitated psychoeducational and support groups for program residents.

• Coordinated and Facilitated Therapeutic Activities:Designed and implemented individualized therapeutic activities tailored to the specific needs of students.
  Utilized evidence-based practices to support the emotional and behavioral development of students.
  Organized group therapy sessions to promote social skills, emotional regulation, and peer interactions.
  Monitored and assessed the effectiveness of therapeutic activities, making adjustments as needed to meet the evolving needs of students.
  
• Collaborated with an Interdisciplinary Team Regarding Students' Needs and Progress:Worked closely with teachers, counselors, psychologists, and other support staff to develop comprehensive care plans.
  Participated in regular team meetings to discuss student progress, share insights, and coordinate interventions.
  Communicated regularly with parents and guardians to provide updates on student progress and involve them in the therapeutic process.
  Documented and reported on student progress, challenges, and successes to ensure continuity of care and effective team collaboration.
  Assisted in the development and implementation of Individualized Education Programs (IEPs) and behavior intervention plans.
  

• Completed comprehensive housing assessments for applicants applying for the Supportive Services for Veteran Families (SSVF) Program.
• Developed housing plans in collaboration with veterans, identifying housing-related goals and tasks for short and long-term stability.
• Advocated on behalf of veterans with landlords.

• Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
• Conducted mental health assessments with clients in order to determine appropriate interventions.
• Developed crisis intervention strategies for individuals facing difficult situations or events.
• Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
• Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
• Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
• Collaborated with multidisciplinary teams to provide comprehensive care for clients.