Results-driven Store Manager with over 10 years of progressive promotion in aviation operations and high-volume airport multi-unit retail management & operations. Proven record of accomplishment in successfully managing luxury specialty multi-unit brands, achieving sales objectives, and providing excellent customer service. Skilled in leadership, analysis, planning, team building, process management, and customer relations.
Hi, I’m
Latoya Reddock
Irvington,VA
Summary
Overview
13
years of professional experience
Work History
Duty Free World
Specialty Multi-Unit Brand Manager,
10.2022 - Current
Job overview
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Manage day-to-day store operations, providing exceptional customer service and achieving sales objectives.
- Train and coach staff members daily to enhance their skills and performance.
- Manage store opening/closing/shift change procedures, lead cash register-related tasks, and conduct daily counts on items.
- Possess in-depth knowledge of products sold and take responsibility for replenishing and rotating stock on sales floor
- Maximize sales and profits while reducing shrinkage by following appropriate measure
- Control payroll and expenses by monitoring staff productivity, allocating labor efficiently, and reviewing monthly store expenses.
Marshal Retail Group
Multi-Unit Retail Operations Manager
08.2019 - 08.2022
Job overview
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Successfully managed weekly sales and store markdowns through WEBIM
- Coordinated and supervised a large staff, ensuring excellent customer satisfaction and addressing daily, weekly, and monthly needs.
- Managed payroll, taxes, bookkeeping, office supplies, and insurance, and performed basic office duties
- Assisted with coaching and counseling staff on improvement techniques, ensuring compliance with standards and procedures
- Directed training and performance monitoring for 100 or more staff members.
Marshall Retail Group
Multi-unit Assistant Operations Manager
07.2014 - 09.2019
Job overview
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- "To enhance the team's communication, we have scheduled regular meetings, established open channels of communication, and ensured that everyone is updated on important information."Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Conducted interviews to hire team members and created weekly team schedules.
- Supervised the receiving process and handled incoming and outgoing inventory
- .Acted as the Issuing Officer for Port Authority Badging applications and Employee Parking Lot Authorizer Signatory.
- Processed and issued security badges, public side badges, and airport parking permits under TSA and government agency regulations
D.O.TS Clothing
Assistant Store Manage
02.2011 - 02.2014
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assessed employee skills to determine their best-suited work duties.
- Inspected merchandise for correct pricing and display placement.
- Maintained store's appearance by restocking and arranging merchandise according to merchandising plans
Education
Crithlow Labor CollegeGuyana
Associate Social Studies from Social Studies Education
02.2006
University Overview
Central High SchoolGuyana
High School Diploma from Social Studies Education
07.2004
University Overview
Skills
- Partnership Development
- Sales Support
- Performance monitoring
- Staff Monitoring
- Training and Onboarding
- Staff Management
- Brand strategy
- Sales Tracking
- Staff Coaching
- Product Management
Timeline
Specialty Multi-Unit Brand Manager,
Duty Free World
10.2022 - Current
Multi-Unit Retail Operations Manager
Marshal Retail Group
08.2019 - 08.2022
Multi-unit Assistant Operations Manager
Marshall Retail Group
07.2014 - 09.2019
Assistant Store Manage
D.O.TS Clothing
02.2011 - 02.2014
Crithlow Labor College
Associate Social Studies from Social Studies Education
Central High School
High School Diploma from Social Studies Education