Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

La Toya Ripley-Grant

Hampton,VA

Summary

Reliable and Dedicated Department Manager with 18years of experience in a retail environment and 12years in the food service catering industry looking to advance within the NAVY EXCHANGE. Experienced in building productive working relationships, successful in training and redevelopment to help others succeed.

Overview

13
13
years of professional experience

Work History

Softlines Department Manager

Navy Exchange
Portsmouth, VA
11.2020 - Current
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Coached, trained and mentored new team members and manager trainees.
  • Coordinated work schedules and distributed tasks to 16+ employees in Softlines, Frontline and Barbershop.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Employed process improvement initiatives within department.
  • Performed opening and closing duties as part of management team, including cash management.
  • Delegated work to staff, setting priorities and goals.
  • Worked closely with sales associates to complete tasks.
  • Managed sales performance of softlines department to meet revenue and margin goals.
  • Defined clear vision and strategy for department to meet and exceed corporate expectations.
  • Executed merchandising strategies and standards to decrease time to find products.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Researched out-of-stock items to find additional inventory in other locations
  • Increased sales on consistent basis by developing key customer relationships.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Printed labels and tags for for-sale merchandise.
  • Displayed appropriate signage for products and sales promotions.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Coordinated with clients and internal departments to resolve account discrepancies.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Stayed up to date on current item discounts to support promotions.
  • Supported and supervised store opening and closing procedures, including bank deposits and security procedures.

Department Supervisor

Navy Exchange Service Command
Virginia Beach, VA
10.2018 - 11.2020
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Supervised employees in Men’s/Ladies department and delegated each one with tasks and responsibilities.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Trained and mentored new associates on department policies and procedures.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Yearly inventory
  • View daily price changes
  • Monthly markdowns
  • Yellow dots to keep track of inventory.
  • Help at frontline registers when needed.
  • Assist associates within and outside of soft lines department.
  • Merchandise large floor moves.
  • Bring merchandise from warehouse to sales floor.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Order, sort and display weekly ad promotions,

Lead Customer Service Agent

Greyhound
Norfolk, VA
09.2015 - 04.2019
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Implemented company processes to effectively resolve customer service issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Located products through extensive researching and arranged for drop shipments for items located at different facilities.
  • Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
  • Balanced and reconciled cash drawer at end of shift.
  • Applied coupons, processed discounts and explained sales policies to customers.
  • Accepted and applied payments to process ticket transactions, made change and offered receipts.
  • Printed itineraries and tickets for average of 50+ passengers each bus schedule.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks, including schedules, bus tracking and cleaning schedules.
  • Key holder.

Customer Service Cashier

Toys R Us
Newport News, VA
09.2014 - 03.2017
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers and responded to informational requests.
  • Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Scanned items quickly to keep lines moving and reduce overall wait time.

Cashier

Macy's
Chesapeake, VA
10.2013 - 01.2014
  • Helped customers find specific products, answered questions and offered
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Food Service Manager

Filipino Cuisine & BBQ Grill
Norfolk, VA
10.2011 - 04.2013
  • Adhered to all company food, safety, quality and sanitation policies.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Cleaned utensils, dishes and glasses for customer use.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.

Education

Future Leaders Program
Virginia Beach, VA
2019

Diploma -

Hueneme High School

PCA Certification -

Community Personal Care, Inc

Skills

  • Ability to work under pressure
  • Time management
  • Leadership
  • Adaptability
  • Teamwork
  • Product organization
  • Project management abilities
  • Inventory management
  • Customer assistance
  • Documentation and recordkeeping
  • Interpersonal and written communication
  • Retail merchandising expertise
  • Verbal and Written Communication
  • Shift Scheduling
  • Computer Skills
  • Professional and Courteous
  • Cash register operation
  • POS system operation
  • Supervision
  • Training and mentoring
  • Rules and regulations
  • Issue and conflict resolution
  • Cash transactions
  • Employee training
  • Visual displays
  • Friendly and outgoing
  • Performance Evaluations
  • Documentation and Reporting
  • Technical Proficiency
  • Recruitment and Hiring

References

Ray Harper

(757) 996-1369

Navy Exchange

Sabrina Malicis

(808) 854-9589

Navy Exchange

Shirley Campbell

(804)-895-1847

Campbell's Travel Agency (Greyhound)

Timeline

Softlines Department Manager

Navy Exchange
11.2020 - Current

Department Supervisor

Navy Exchange Service Command
10.2018 - 11.2020

Lead Customer Service Agent

Greyhound
09.2015 - 04.2019

Customer Service Cashier

Toys R Us
09.2014 - 03.2017

Cashier

Macy's
10.2013 - 01.2014

Food Service Manager

Filipino Cuisine & BBQ Grill
10.2011 - 04.2013

Future Leaders Program

Diploma -

Hueneme High School

PCA Certification -

Community Personal Care, Inc

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La Toya Ripley-Grant