LaToya Robinson
Warrenville,SC
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
CUSTOMER SOLUTIONS SPECIALIST
SCANA
11.2015 - Current
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
CUSTOMER RELATIONS SPECIALIST
SPHERION STAFFING
01.2015 - 11.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Schedule and confirm appointments for clients, customers, or supervisors.
CUSTOMER RELATIONS SPECIALIST
SPHERION STAFFING
07.2011 - 08.2014
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Create, maintain, and enter information into databases.
JANITOR
DIVERSCO
03.2011 - 07.2011
- Dust furniture, walls, machines, or equipment
- Service, clean, or supply restrooms
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
SALES ASSOCIATE
TOYS R US
09.2010 - 02.2011
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Answer questions regarding the store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
High School Diploma -
Silver Bluff High School
Aiken, SC05.2002
Skills
Good time management, customer service and problem-solving skills
Timeline
CUSTOMER SOLUTIONS SPECIALIST
SCANA
11.2015 - Current
CUSTOMER RELATIONS SPECIALIST
SPHERION STAFFING
01.2015 - 11.2015
CUSTOMER RELATIONS SPECIALIST
SPHERION STAFFING
07.2011 - 08.2014
JANITOR
DIVERSCO
03.2011 - 07.2011
SALES ASSOCIATE
TOYS R US
09.2010 - 02.2011
High School Diploma -
Silver Bluff High School
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