LATOYA ROBINSON
JACKSON,MS
Summary
Enthusiastic nurse motivated to work with patients, families, and care teams efficiently. Seeking a position using extensive knowledge and successful experience within the Healthcare Industry. Extensive experience in the Healthcare sector ranging from clinical care, inpatient and outpatient care to administrative responsibilities. Self-motivated, efficient, resourceful, and reliable under pressure. Excellent communication and Interpersonal skills. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in the completion of tasks with the ability to multi-task effectively. Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives. Possesses strong problem-solving skills. Dedicated individual achieving a reputation for consistently going beyond what is required.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Technician-Telemetry
GV Sonny Montgomery VA Medical Center
08.2022 - Current
- Sets Alarm limits per policy, Preserves and analyzes 6-second strip every 8 hours and as needed for rhythm changes, promptly validates/invalidates alarm conditions, Responsible for equipment procurement, admits/discharges patients in computer arrhythmia system
- Documents, on admission to telemetry, an analyzed baseline rhythm strip, Label rhythm strip with patient’s name, lead, PR QRS and QT intervals, and rhythm interpretation
- Performs continuous monitoring and analysis of cardiac rate, rhythm, and patterns of conduction on telemetry patients using an approved telemetry monitoring system
- Assists RN with all phases of patient care tasks by performing or assisting with body and oral hygiene, skin care including hair, dressing, elimination and shaving based on established procedures, vital signs, weights, intake and output, bladder scans, draw labs and obtain blood cultures collect routine urine, stool, and sputum specimens, changing linen on occupied and unoccupied bed, feeding patients, recording intake for calorie counts, assists with transfer and ambulation of patients, turns and properly positions patients, assisting with incentive spirometer, cough, and deep breathing exercises, applying leads and connecting to ECG monitor, performing 12 lead EKGs, post-mortem care, perform venipuncture and glucose testing and reports to RN or provider
- Perform patient care tasks, cleaning and supply duties, escorting functions, and clerical tasks.
- Educate patients about procedures, answer questions, and provide comforting words to control anxiety and enhance procedure results.
- Gather, chart, and analyze patient history data and discuss key points with clinicians.
- Care for patients by providing personal assistance and ambulation.
- Utilize medical software to document and track patient progress.
- Operate and maintain medical equipment used to diagnose and treat patients.
- Maintain accurate patient charts and medical records.
- Perform diagnostic tests and report results to healthcare providers.
- Monitor patients during surgeries and identify specific response patterns.
- Participate in hospital and clinic staff meetings to discuss patient care.
- Evaluate patient histories and medical records for accuracy and completeness.
- Clean and sterilize instruments, equipment, and surfaces.
- Monitor patient vital signs, lab results, and other indicators of health.
- Assist physicians in diagnosis and treatment of patients.
- Participate in team projects, demonstrating an ability to work collaboratively and effectively.
Munitions Systems Supervisor
USAF ANG
09.2013 - Current
- First-line supervisor and trainer
- Responsible for prepping the line by ensuring those under charge are meeting all responsibilities and continuing to develop
- Set the example, be approachable, show humility, actively listen, and strive for excellence
- Set a vision, share and translate decisions
- Elevate team with impacts that echo throughout the organization
- Motivate, influence, and direct personnel
- Motivate and inspire people to interact and understand one another by encouraging a sense of achievement, self-esteem, recognition, and belonging
- Have credibility, a positive influence on others’ self-awareness, cultural awareness, and empathy
- Lead in Tactical, operational, and strategic operations
- Develop Others
- When needed, exercise authority to issue lawful orders to complete assigned tasks in accordance with Article 92 of the Uniform Code of Military Justice
- Practice and promote mental readiness
- Be actively aware of challenges that subordinates may be facing
- Advocate seeking help for individuals and remain engaged to ensure continued mental readiness and effectiveness
- Allow and encourage team members to develop spiritual skills needed in times of stress, hardship, and tragedy
- Stay professionally engaged with team members both on- and off-duty
- Be familiar with a subordinate’s environment/residence or living spaces and visit installation support facilities to understand off-duty opportunities and living conditions
- Recognize and reward individuals whose performance clearly exceeds standards
- Ensure subordinates and peers are held accountable when deviating against standards
- Provide feedback and counseling to subordinates on development, performance, career opportunities, promotions, benefits, and entitlements
- Use continuous informal and formal feedback to optimize a subordinate’s potential and performance
- Develop Ideas
- Use multi-media to learn and expand partnerships to explore potential ideas
- Protect sensitive personal and operational information on social networking sites or other online forums
- Develop insights into new situations; question conventional approaches by applying and modifying complex learned concepts or methods appropriately
- Question existing methods or processes and identify novel alternatives
- Prototype and test potential solutions
- Use experts and other influence tactics to build support for ideas
- Appeal to ideals or values to overcome resistance and sway the opinions of others
- Use multiple digital resources at the same time to conduct research
- Select communication mediums based on situational needs
- Provide others with advice on new digital technology
- Be the technical expert while providing excellent attention to detail, establishing effective communication, and fostering a positive culture of trust within Tests, assembles, and processes non-nuclear munitions
- Prepares munitions for loading on aircraft
- Checks safe and arm mechanisms
- Installs warheads, guidance units, fuses, arming wires, squibs, strakes, wings, fins, control surfaces, and tracking flares
- Processes aircraft gun ammunition
- Maintains and reconditions munitions and MMHE
- Reconditions, repairs, and replaces defective or missing parts
- Inspects munitions for serviceability and applies munitions product assurance procedures
- Installs spotting charges in bombs
- Inspects ammunition, components, and containers for defects
- Prepares documentation indicating identification and quantity of assets
- Performs routine demilitarization of non-explosive munitions items...Etc.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Develop and implement customer service policies to enhance satisfaction.
- Boost team performance by developing customer service training materials and conducting service training.
- Solicit customer feedback to identify and improve on areas of weakness.
- Collect, arrange, and input information into database system.
- Evaluate staff performance and provide coaching to address inefficiencies.
- Frequently inspect production area to verify proper equipment operation.
- Develop effective improvement plans in alignment with goals and specifications.
- Maintain database systems to track and analyze operational data.
- Observe packing operations to verify conformance to specifications.
- Devise and implement processes and procedures to streamline operations.
- Conduct regular reviews of operations and identify areas for improvement.
- Educate staff on organizational mission and goals to help employees achieve success.
- Gather, organize, and input information into a digital database.
- Maintain an overall safe work environment with employee training programs and enforcement of safety procedures.
Health Technician-Emergency Department
GV Sonny Montgomery VA Medical Center
10.2019 - 08.2022
- Assists RN with all phases of patient care tasks by performing or assisting with body and oral hygiene, skin care including hair, dressing, elimination and shaving based on established procedures, vital signs, weights, intake and output, bladder scans, draw labs and obtain blood cultures collect routine urine, stool, and sputum specimens, changing linen on occupied and unoccupied bed, feeding patients, recording intake for calorie counts, assists with transfer and ambulation of patients, turns and properly positions patients, assisting with incentive spirometer, cough, and deep breathing exercises, applying leads and connecting to ECG monitor, performing 12 lead EKGs, post-mortem care, perform venipuncture and glucose testing and reports to RN
- Performs patient care tasks, cleaning and supply duties, escorting functions, and clerical tasks.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Performed diagnostic tests and reported results to healthcare providers.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
- Monitored patient vital signs, lab results, and other indicators of health.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Cared for patients by providing personal assistance and ambulation.
- Cleaned and sterilized instruments, equipment, and surfaces.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Utilized medical software to document and track patient progress.
- Maintained accurate patient charts and medical records.
Nursing Assistant- 4C
GV Sonny Montgomery VA Medical Center
10.2018 - 10.2019
- Accountable to RN, Nurse Manager/Supervisor/designee, Chief Nurse and ultimately to Associate Director for Patient Care Services
- Provide safe, effective care to patients/residents with physical and/or behavioral problems in hospital, long-term care, or outpatient setting
- Observe patients/residents who may be confused or have other cognitive issues providing safe environment and report to nurse when their condition changes
- Communicate orally with patients/residents, families, interdisciplinary team, and other personnel
- Initiate emergency action in life-threatening situations such as cardiac and /or respiratory arrest, massive bleeding, shock, or assaultive behavior and alerts licensed personal immediately
- Participates in maintaining clean, safe environment for patient/resident
- Removes defective equipment, reports hazards, observes safety regulations, contributes to infection control, and utilizes proper aseptic technique in performance of duties
- Wiped down equipment with proper cleaning products after each patient's transport to reduce instances of infection.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Nurse Equivalent- Floater
Face and Body Plastic Surgery Center and MS Hair Restoration
12.2017 - 10.2018
- Resubmissions of claims to insurance companies for reimbursements Enter billing codes, claims and payments for labs and procedures
- Check in and check out patients
- Update patient medical records and demographics
- Apply payments to patient accounts
- Make sure all money is accounted for and deposited/documented correctly
- Assist the physicians when needed
- Take vitals
- Collect patients HPI
- Apply payments to patient accounts
- Remove drains and/or foley catheters
- Wound care to include dressing changes and packing for post-op patients
- Implemented proper hygiene care with patients
- Apply and remove sutures
- Patient education and demonstration to patients and family members Communicate with patients including phone calls and concerns
- Call in and/or E-script patient medication
- Administer medications
- Draw up medications
- Administer injections
- Phlebotomy Perform x-rays when needed
- Debridement of wounds and surgical sites Assist in OR cases
- Assist in biopsy procedures.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Developed and maintained billing procedures to make timely payments.
- Utilized various software programs to process customer payments.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained accurate records of customer payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Provided emotional support to patients and their families.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Interviewed patients to current symptoms and medical histories.
- Prepared and maintained records of patient progress and services performed to report changes in patient condition.
- Worked with staff to develop and implement treatment plans.
- Administered medication according to each patient's medical charts and recorded vitals such as blood pressure, temperature and pulse.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Lab Technician and Certified Clinical Medical Assistant
Trinity Pain Consultants (now Total Pain)
11.2012 - 12.2017
- Enter billing codes, claims and payments for labs and procedures
- Perform routine administrative and clinical duties to ensure orderly, efficient office operations and to assist staff with the examination and treatment of patients within the clinic, operating room, and recovery room Collect blood work and urine, sputum, and stool specimens Give IM injections Prep for procedures Triage patients Obtain pre-certifications and prior/pre-authorizations Do patient callbacks Answer phones
- Count and administer medications and DME
Security Officer
SMG- Jackson Convention Complex
11.2012 - 10.2013
- Secure the premises, maintain safety during any event going on, monitor cameras and any activity going on, follow proper protocol in case of emergency, conduct monthly fire extinguisher checks, and check building/doors inside and out every hour and a half, maintain daily log.
Certified Clinical Medical Assistant
University of Mississippi Medical Center
10.2011 - 08.2012
- Performed routine administrative and clinical duties to ensure orderly, efficient office operations and to assist staff with the examination and treatment of patients within University Physicians
- Tend to the treatment of cancer patients Tend to the care and treatment of ENT patients Tend to the care and treatment of obstetrics and gynecology patients Phlebotomy and specimen collection Wound care Vitals Patient’s health history Suture removal Assist with biopsy procedures Implemented proper hygiene care with patients EKG’s Sterilization of medical supplies Scheduled appointments and procedures
Certified Clinical Medical Assistant
University of Mississippi Medical Center
10.2010 - 10.2011
- Performed routine administrative and clinical duties to ensure orderly, efficient office operations and to assist staff with the examination and treatment of patients within University Physicians
- Wound care Vitals Patient’s health history Suture removal Assist with biopsy procedures EKG’s Sterilization of medical supplies Scheduled appointments and procedures Assist in OR cases Assist in oral maxilla facial dental procedures Started IVs under the order of supervising physician Assisted residents Monitored patients under sedation Monitored pushed medications Implemented proper hygiene care with patients
Certified Phlebotomist
University of Mississippi Medical Center
01.2010 - 10.2010
- Performed a variety of venipuncture techniques and collected and processed blood specimens from patients in support of laboratory procedures used in the diagnosis and treatment of disease
- Collect from neonatal patients Collect from minor patients Collect from psychiatric patients Collect from disabled patients Collect from geriatric patients Collect from adult patients
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
RF Transmission Systems Tech
172nd Thompson Field AW
07.2007 - 07.2010
- Deployed, sustained, had to troubleshoot, and repair standard radio frequency wireless, line-of-sight, beyond line-of-sight, wide-band, ground-based satellite, and encryption transmission devices in a fixed and deployed environment
- Included are multiple waveform systems operating across the spectrum, keying and signal devices, telemetry and instrumentation systems
- Establishes and maintains circuits, configures and manages system and network connectivity
- Installs ground radio, satellite, and telemetry communications equipment.
- Accurately read, understood and carried out written instructions.
- Installed and maintained systems and analyzed users' needs.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
Medical Records Tech
TempStaff
09.2009 - 10.2009
- Managed Patient Databases and reviewed medical records and charts for completeness and accuracy consistent with applicable accreditation and regulatory requirements
- Provided administrative and clerical assistance to physicians and other medical staff.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Kept accurate log of requests for medical information and records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained patient confidence by keeping patient records information confidential.
Nursing Assistant
Crossgates Riveroaks Hospital
10.2008 - 09.2009
- Responsible for setting up and preparing available rooms for the admission of patients with the appropriate supplies needed
- Obtained vital signs from each patient according to doctor’s orders documented in patient medical record
- Collected, stored and retrieved patient data
- Maintained sanitary environment for patients
- Bathed and provided care for patients as needed
- Assisted nurses willingly with any procedure allowed to assist with
- Implemented effective system for the sterilization of surgical instruments
- Briefly cross-trained as emergency room medical technician Performed ECG’s Input patient data into computer database
- Used and learned various decision-making skills Implemented methods of providing disease prevention
- Conducted routine and physician ordered vital sign checks Helped feed patients Wound care Implemented proper hygiene care with patients Collect urine, sputum, and stool specimens Change linens Assist with foley and catheters Assisted patients with feeding tubes Tend to psychiatric patients Tend to geriatric patients
Education
Associate of Applied Science - Associate Degree Nursing
Meridian Community College
Meridian, MS05.2024
Associate of Applied Science - Munitions Systems Technology
Community College of The Air Force
Maxwell AFB, AL01.2022
Medical Billing and Coding BCA -
Antonelli College
Jackson, MS01.2019
Nursing- LPN -
Virginia College at Jackson
Jackson, MS10.2010
Certified Clinical Medical Assistant -
Virginia College at Jackson
Jackson, MS03.2009
PADN -
Copiah-Lincoln Community College
Wesson, MS12.2006
Nursing -
Holmes Community College
Goodman, MS05.2005
Nursing -
Hinds Community College
Raymond, MS12.2004
Skills
- Equipment Preparation
- Diagnostic Testing
- Patient Care
- Blood Glucose Monitoring
- Specimen Collection
- HIPAA Compliance
- Healthcare ethics
- Medical Equipment Operation
- Clinical Documentation
- Laboratory procedures
- Clinical Support
- Patient Monitoring
- Attention to Detail
- Decision-Making
- Procedure Assistance
- Interpersonal Communication
- In-Service Training
- Dependable
- Self-Driven and Motivated
- Post-Surgical Care
- Indirect Patient Care
- Strong Work Ethic
- Analytical Skills
- CPR/AED
- Emergency Care
- Problem-Solving
- Reliability
- Goal Setting
- Interpersonal Skills
- Patient Records Analysis
- Analytical Thinking
- Sterilization techniques
- Patient Observation
- Procedure Preparation
- Infection control standards
- Relationship Building
- Direct Patient Care
- Team building
- CPR, First Aid, AED Certification
- Professional Bedside Manner
- Adaptability and Flexibility
- Self Motivation
- Medical Terminology
- Time Management
- Active Listening
- Professionalism
- Critical Thinking
- Inpatient Care
- Task Prioritization
- Coaching and Mentoring
- Telemetry equipment operation
- Quality control measures
- Patient Communication
- Echocardiogram administration
- Organizational Skills
- Effective Communication
- Problem-solving abilities
- Certified EKG Technician
- Clinical judgment
- Patient Safety
- Wrap and bandage changing
- Patient Assessments
- Compassionate Care
- Bedsore Prevention
- Medical Records Management
- Maintenance Oversight
- Logistics Management
- Workflow Optimization
- Performance monitoring
- Maintenance Planning
- Inventory Management
- Document Control
- Assignment Delegation
- Management information systems
- Inventory Control
- Cultural Awareness
- Process Improvements
- Operations Oversight
- Work flow planning
- Data Evaluation
- Strategic Planning
- Maintaining Compliance
- MS Office
- Policies and procedures implementation
- Employee relations and conflict resolution
- Interdisciplinary Collaboration
Certification
- REGISTERED NURSE, 926350, Registered Nurse, 06/03/2024, 12/31/2024, Active, Multi State
- CPR-BLS, 07/28/2023, 07/28/2025
- CPR-ALS, 06/25/24, 06/30/26
Hobbies and Interests
In my free time I have worked as a sitter for disabled senior citizens since 2009. I have provided personal care to those who cannot care for themselves. My hobbies include tending to the care of my children, reading, arts and crafts and I also tutor. I am a member of the Disaster Emergency Management Program at the G.V. Sonny Montgomery VAMC in Jackson, MS, former member of the Unit Peer Leadership Group. I am a member of the RCA team at the G.V. Sonny Montgomery VAMC in Jackson, MS. Through the military I am trained in Self Aid Buddy care, Tactical Combat Casualty Care, Air Force innovative leadership program.
Timeline
Health Technician-Telemetry
GV Sonny Montgomery VA Medical Center
08.2022 - Current
Health Technician-Emergency Department
GV Sonny Montgomery VA Medical Center
10.2019 - 08.2022
Nursing Assistant- 4C
GV Sonny Montgomery VA Medical Center
10.2018 - 10.2019
Nurse Equivalent- Floater
Face and Body Plastic Surgery Center and MS Hair Restoration
12.2017 - 10.2018
Munitions Systems Supervisor
USAF ANG
09.2013 - Current
Lab Technician and Certified Clinical Medical Assistant
Trinity Pain Consultants (now Total Pain)
11.2012 - 12.2017
Security Officer
SMG- Jackson Convention Complex
11.2012 - 10.2013
Certified Clinical Medical Assistant
University of Mississippi Medical Center
10.2011 - 08.2012
Certified Clinical Medical Assistant
University of Mississippi Medical Center
10.2010 - 10.2011
Certified Phlebotomist
University of Mississippi Medical Center
01.2010 - 10.2010
Medical Records Tech
TempStaff
09.2009 - 10.2009
Nursing Assistant
Crossgates Riveroaks Hospital
10.2008 - 09.2009
RF Transmission Systems Tech
172nd Thompson Field AW
07.2007 - 07.2010
Associate of Applied Science - Associate Degree Nursing
Meridian Community College
Associate of Applied Science - Munitions Systems Technology
Community College of The Air Force
Medical Billing and Coding BCA -
Antonelli College
Nursing- LPN -
Virginia College at Jackson
Certified Clinical Medical Assistant -
Virginia College at Jackson
PADN -
Copiah-Lincoln Community College
Nursing -
Holmes Community College
Nursing -
Hinds Community College
- REGISTERED NURSE, 926350, Registered Nurse, 06/03/2024, 12/31/2024, Active, Multi State
- CPR-BLS, 07/28/2023, 07/28/2025
- CPR-ALS, 06/25/24, 06/30/26
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