Latoya Royal
Jackson,MS
Summary
Experienced Self Checkout Host with a background in retail and customer service. Skilled in managing self-checkout systems, ensuring smooth operations, troubleshooting common issues, and assisting customers as needed. Strengths include problem-solving skills, adaptability to fast-paced environments, and strong interpersonal skills. Effectively contributed to enhancing customer experience by providing swift assistance and maintaining operational efficiency at all times.
Overview
6
6
years of professional experience
Work History
Self Checkout Cashier
Kroger
Madison, Mississippi
08.2022 - Current
- Greeted customers and provided assistance with self-checkout machines.
- Processed customer transactions quickly and accurately, including cash, credit cards, debit cards and coupons.
- Verified age for restricted items such as alcohol and tobacco products.
- Monitored the entrance area to ensure no theft occurred.
- Restocked shelves when necessary while maintaining neatness of store displays.
- Provided excellent customer service by answering questions and resolving issues promptly.
- Operated a POS system to process payments efficiently.
- Assisted customers with locating desired items throughout the store.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Ensured that all merchandise was scanned correctly before being placed in bags.
- Reported any suspicious activity or theft incidents immediately to management personnel.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Welcomed customers, offering assistance to help find store items.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
Assistant Manager
Goodwill Industries of Mississippi
04.2018 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
Northwest Rankin High School
Flowood, MS05-2002
Skills
- POS system knowledge
- Sales Promotion
- Strong Work Ethic
- Customer Service
- Cash Handling
- Customer Assistance
- Drawer balancing
- Returns and exchanges
- Scanner operations
- Problem-solving aptitude
- Task Prioritization
- Excellent Communication
- Team Leadership
- Creative Thinking
- Multitasking
- Cash Register Operation
- Honest and Dependable
- Continuous Improvement
- Price Identification
- Attention to Detail
- Credits and Refunds
- Effective Communication
- Professionalism
- Time Management
- Order Taking
- Basic Mathematics
- Cleaning and sanitizing
- Employee Training
- Price Verification
- Cash Management
- Time management abilities
- Credit and cash transactions
- Product Location
- Customer service excellence
Timeline
Self Checkout Cashier
Kroger
08.2022 - Current
Assistant Manager
Goodwill Industries of Mississippi
04.2018 - Current
High School Diploma -
Northwest Rankin High School