Latoya Ruffin
CHICAGO,IL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination.
Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care.
Well-versed in policies, procedures and standards.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Endeavor
Evanston, IL
05.2017 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Actively participated in team meetings and training sessions.
- Answered phones promptly in a professional manner.
- Collaborated with other departments to ensure quality customer service was delivered.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Customer Service Representative
Peapod
Lake Zurich, IL
01.2009 - 01.2017
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Convergys
Houston, TX
01.2001 - 02.2011
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Associate of Applied Science - Information Technology
Computer Learning Center
Chicago, IL05-1997
High School Diploma -
Benjamin E. Mays
06-1995
Skills
- Post-Discharge Care Coordination
- Registration management
- HIPAA Compliance
- Appointment Scheduling
- Insurance Verification
- Customer Service
Timeline
Patient Access Representative
Endeavor
05.2017 - Current
Customer Service Representative
Peapod
01.2009 - 01.2017
Customer Service Representative
Convergys
01.2001 - 02.2011
Associate of Applied Science - Information Technology
Computer Learning Center
High School Diploma -
Benjamin E. Mays
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