Latoya Scott
Memphis,TN
Summary
Dedicated and results-driven financial professional with over 18 years of experience in diverse management roles. Proficient in strategic financial planning, budgeting, and forecasting, with a proven track record of optimizing financial performance and driving business growth. Adept at leading cross-functional teams, implementing robust financial controls, and streamlining processes to enhance efficiency. Skilled communicator with a talent for translating complex financial data into actionable insights for customers. Seeking to leverage expertise in financial leadership and management to drive excellence and deliver tangible results in a dynamic organizational setting. Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
17
17
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
Memphis, TN
08.2024 - Current
- Performed routine audits of branch operations to identify areas for improvement.
- Prepared monthly reports on branch performance metrics.
- Ensured compliance with banking regulations and policies.
- Monitored staff performance and provided feedback.
- Developed strategies to optimize branch operations.
- Provided guidance on best practices for handling difficult customers or situations.
- Managed inventory levels of cash, supplies, and other resources.
- Coordinated customer service initiatives and staff training.
- Achieved retention rate of with highly-satisfied client base, exceeding on surveys.
- Verified cash by balancing cash drawers and maintaining cash count records.
Relationship Banker II
Regions Bank
Memphis, TN
02.2023 - 08.2024
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
Operations Manager
TJX Companies
Memphis, TN
04.2022 - 02.2023
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Collaborated with team leaders on quality audits.
- Published customer satisfaction results from feedback forms and correspondence.
District Sales Manager
Hibbett-City Gear
Memphis, TN
04.2020 - 04.2022
- Set clear objectives and helped team members develop plans to achieve quotas.
- Supervised sales strategy, training, team structure and communication of regional sales program.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Led, coached and developed employees to achieve sales goals.
Retail Buyer
Hibbett- City Gear
Memphis, TN
01.2016 - 04.2020
- Tracked and approved procurement plans and inventory levels.
- Tracked shipments to ensure delivery on time and in excellent condition.
- Assessed trends and inventory usage to provide maximum product coverage for different time frames.
- Ordered inventory based on understanding of current fashion and market trends.
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Retail Buyer
Hibbett- City Gear
Memphis , TN
12.2014 - 01.2016
- Assessed trends and inventory usage to provide maximum product coverage for different time frames.
- Ordered inventory based on understanding of current fashion and market trends.
- Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing data.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Improved operations by working with team members and customers to find workable solutions.
Store Manager
City Gear LLC
Memphis, TN
10.2008 - 12.2014
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
Education
High School Diploma -
Trezevant High School
Skills
- Incidents management
- Financial and cash flow analyses
- Solutions development
- Mergers and acquisitions knowledge
- Systems implementation
- Policies and procedures implementation
- Performance reporting
- Multi-unit operations management
- Workforce Management
- Organizational Management
- Customer relationship management
- Management
- Troubleshooting and problem solving
- Business Administration
- Team Building/Leadership
- Retail operations management
- Staff retention
- Customer Service
- Budget Development and Management
- Hiring and Onboarding
- Sales Promotion
- Sales Tracking
Timeline
Branch Operations Manager
Wells Fargo
08.2024 - Current
Relationship Banker II
Regions Bank
02.2023 - 08.2024
Operations Manager
TJX Companies
04.2022 - 02.2023
District Sales Manager
Hibbett-City Gear
04.2020 - 04.2022
Retail Buyer
Hibbett- City Gear
01.2016 - 04.2020
Assistant Retail Buyer
Hibbett- City Gear
12.2014 - 01.2016
Store Manager
City Gear LLC
10.2008 - 12.2014
High School Diploma -
Trezevant High School
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