LaToya Semien

Supervisor

Evangeline Downs Racetrack & Casino

Opelousas , LA

2003.12 - 2023.12

Evaluated employee performance through periodic reviews and documented results accordingly.
Reviewed reports from subordinate staff members before submitting them to senior management.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coordinated employee schedules according to shift changes and availability.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Assessed company operations for compliance with safety standards.
Assisted in creating budgets for departmental expenses including personnel costs.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Maintained positive working relationship with fellow staff and management.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Created new strategies for improving customer service standards within the organization.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Directed and supervised team of 15 employees in daily operations.
Displayed strong telephone etiquette, effectively handling difficult calls.
Identified needs of customers promptly and efficiently.
Responded to customer questions regarding products, prices and availability.
Implemented strategies to take advantage of new opportunities.
Monitored employee productivity to provide constructive feedback and coaching.
Worked closely with human resources to support employee management and organizational planning.
Resolved customer complaints and adjusted policies to meet changing needs.
Organized special events such as company picnics or holiday parties for employees.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Complied with company policies, objectives and communication goals.
Evaluated needs of departments and delegated tasks to optimize overall production.
Collaborated with other departments to coordinate workflow processes between teams.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Completed day-to-day duties accurately and efficiently.
Understood and followed oral and written directions.
Maintained schedule of class assignments to meet deadlines.
Exceeded customer satisfaction by finding creative solutions to problems.
Maintained updated knowledge through continuing education and advanced training.
Planned and completed group projects, working smoothly with others.
Recognized by management for providing exceptional customer service.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Reviewed completed work to verify consistency, quality and conformance.
Coached staff members to develop long-term career goals.

Summary

Overview

Work History

Supervisor

Education

High School Diploma -

Skills

Accomplishments

Certification

Affiliations

References

Timeline

Supervisor

High School Diploma -

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