LATOYA SHANNON JOPPY
Fredericksburg
Summary
Accomplished Executive Assistant and Healthcare Operations Professional with over 15 years of experience supporting C-suite executives, physicians, and senior leadership in fast-paced healthcare and corporate environments. Demonstrated expertise in executive calendar and travel management, physician and locums scheduling, provider support, billing and claims operations, and cross-functional coordination. Recognized for professionalism, discretion, and exceptional communication skills, with a proven ability to streamline workflows, maintain compliance, and enhance operational efficiency. Skilled in managing sensitive information, supporting system implementations, and serving as a trusted liaison between executive leadership, providers, and technical teams.
Overview
17
17
years of professional experience
Work History
Provider System Support Specialist
Revelations Counseling & Consulting
Fredericksburg, VA
04.2025 - Current
- Reviewed billing submissions to ensure compliance with accuracy standards, payer requirements, and regulatory guidelines.
- Analyzed and resolved discrepancies related to claims creation, coding, and insurance processing to improve compliance and operational efficiency across multiple systems.
- Resolved claim disputes, denials, and reimbursement issues in a timely and professional manner.
- Facilitated training sessions for providers and staff on billing workflows, system navigation, and best practices.
- Maintained HIPAA compliance and safeguarded sensitive healthcare data across healthcare IT systems.
- Collaborated with payers, providers, and internal departments to streamline workflows and reduce claims turnaround times.
- Supported system upgrades, testing, implementation, and troubleshooting initiatives to ensure seamless operations.
- Served as liaison between providers and IT/finance teams to address technical and operational concerns.
- Delivered technical support for software applications, enhancing user experience and minimizing system downtime.
- Partnered with cross-functional teams to identify and implement process improvements that increased operational efficiency.
- Implemented data management best practices to ensure the accuracy, integrity, and security of sensitive client information.
Case Manager Specialist
Revelations Counseling & Consulting
Fredericksburg, VA
11.2024 - 04.2025
- Process provider and patient requests using DOMA and CareRadius systems.
- Support Utilization Management through prior authorization reviews.
- Assist leadership with workflow planning and compliance reporting.
- Reconcile authorizations and documentation with payer requirements.
Patient Access Representative
INOVA Health System
Fairfax, VA
08.2022 - 12.2024
- Spearheaded collaboration initiatives between clinical and administrative teams to optimize patient care delivery.
- Cultivated robust patient relationships to enhance overall satisfaction levels.
- Engaged with patients to systematically update and verify demographic and insurance records.
- Managed scheduling processes to ensure punctual service fulfillment.
- Analyzed patient information to determine eligibility and developed accurate cost estimates for treatment options.
- Coordinated patient registration and appointment scheduling to enhance operational efficiency within healthcare services.
- Educated patients on financial responsibilities and payment options clearly.
- Collaborated with clinical staff to ensure seamless patient care transitions.
- Mentored junior team members on best practices in patient access protocols.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Demonstrated resilience and problem-solving skills to navigate and address difficult circumstances.
- Exhibited flexibility in addressing changing healthcare requirements, reinforcing dedication to delivering exceptional patient care.
Office / Program Manager
Ahmad Tea USA
Fairfax, VA
04.2017 - 09.2017
- Provided executive support to the President/CEO through comprehensive calendar management, travel coordination, and administrative oversight.
- Managed client programs and initiatives designed to improve operational performance and organizational effectiveness.
- Established and maintained office systems, including IT coordination, vendor management, and administrative processes.
- Oversaw financial operations using QuickBooks, including invoicing, inventory management, and financial recordkeeping.
- Supported organizational operations through the completion and transition of company closure activities.
- Led cross-functional teams in the development and execution of strategic initiatives that enhanced operational efficiency and organizational performance.
- Managed project timelines, deliverables, and workflow processes to ensure alignment with business goals and objectives.
- Oversaw budget management activities, optimizing resource allocation to maximize operational impact and efficiency.
- Directed daily administrative and program operations while ensuring compliance with organizational policies and regulatory requirements.
- Supervised cross-functional teams to successfully complete projects within established deadlines and budget parameters.
- Mentored and coached team members on professional development opportunities, contributing to improved performance and employee growth.
- Guided staff on productivity strategies and performance improvement techniques to achieve challenging organizational goals.
- Collaborated with executive leadership to establish priorities based on business needs, resource capacity, and risk management considerations.
Senior Executive Assistant
George Washington Medical Faculty Associates
Washington, DC
01.2014 - 03.2016
- Managed physician and locum tenens scheduling for emergency medicine providers, ensuring seamless 24/7 clinical coverage in a high-acuity, fast-paced healthcare environment.
- Processed travel expenses and reimbursements for executive leadership and senior management teams with accuracy and efficiency.
- Cultivated strong cross-functional relationships with internal departments to support organizational initiatives led by senior leadership.
- Prepared executive-level meeting agendas, reports, and briefing materials for the Board of Directors and executive leadership team.
- Coordinated scheduling and administrative support for faculty, residents, medical students, and visiting providers.
- Served as a liaison between leadership, physicians, and administrative teams to resolve scheduling conflicts and maintain operational efficiency.
- Designed and maintained an alumni tracking database to strengthen engagement and outreach initiatives.
- Processed financial documentation and maintained records using QuickBooks Pro.
- Managed complex executive calendars and scheduling, optimizing time management and operational productivity for senior leaders.
- Developed and maintained organized filing systems, improving document retrieval efficiency by 30%.
- Coordinated conferences, meetings, seminars, and domestic and international travel arrangements for up to 12 executives.
Advance Scheduler
GW Medical Faculty Associates
01.2011 - 12.2014
- Managed high-volume inbound and outbound patient communications while delivering exceptional customer service in a fast-paced healthcare environment.
- Coordinated patient referrals and facilitated timely access to healthcare services and community resources.
- Assisted patients with completing and submitting financial assistance program applications, ensuring accuracy and compliance with program requirements.
- Processed payments and educated patients on financial responsibilities, billing procedures, and available payment options.
- Developed and maintained comprehensive scheduling systems to optimize workflow efficiency, resource allocation, and operational productivity.
- Proactively identified and resolved scheduling conflicts through effective rescheduling strategies and resource management adjustments.
- Maintained high levels of patient and customer satisfaction through efficient scheduling coordination and consistent follow-through on service commitments.
- Consistently achieved deadlines by effectively managing resources, monitoring progress, and implementing timely scheduling adjustments as needed.
Senior Office Assistant & Coding Assistant
GW Medical Faculty Associates
01.2009 - 01.2014
- Managed high-volume inbound and outbound patient communications while delivering exceptional customer service in a fast-paced healthcare environment.
- Coordinated patient referrals and facilitated timely access to healthcare services and community resources.
- Assisted patients with completing and submitting financial assistance program applications, ensuring accuracy and compliance with program requirements.
- Processed payments and educated patients on financial responsibilities, billing procedures, and available payment options.
- Developed and maintained comprehensive scheduling systems to optimize workflow efficiency, resource allocation, and operational productivity.
- Proactively identified and resolved scheduling conflicts through effective rescheduling strategies and resource management adjustments.
- Maintained high levels of patient and customer satisfaction through efficient scheduling coordination and consistent follow-through on service commitments.
- Consistently achieved deadlines by effectively managing resources, monitoring progress, and implementing timely scheduling adjustments as needed.
Education
Bachelor of Science -
Liberty University
Lynchburg, VA01-2027
Associate of Science - Healthcare Administration Studies
Everest College
McLean, VA01-2010
Skills
- Experienced with Word, Excel, PowerPoint, Outlook, and SharePoint
- Proficient in QuickBooks
- EPIC framework expertise
- Proficient in Availity
- Remote administrative support
- Problem management
- Problem-solving expertise
- Collaborative teamwork
- Strong organizational abilities
Timeline
Provider System Support Specialist
Revelations Counseling & Consulting
04.2025 - Current
Case Manager Specialist
Revelations Counseling & Consulting
11.2024 - 04.2025
Patient Access Representative
INOVA Health System
08.2022 - 12.2024
Office / Program Manager
Ahmad Tea USA
04.2017 - 09.2017
Senior Executive Assistant
George Washington Medical Faculty Associates
01.2014 - 03.2016
Advance Scheduler
GW Medical Faculty Associates
01.2011 - 12.2014
Senior Office Assistant & Coding Assistant
GW Medical Faculty Associates
01.2009 - 01.2014
Bachelor of Science -
Liberty University
Associate of Science - Healthcare Administration Studies
Everest College
CORE COMPETENCIES
- Executive Calendar Management
- Travel Coordination & Logistics
- Physician & Locums Scheduling
- Confidential Information Handling
- Communication & Interpersonal Skills
- Project Management
- Document Preparation & Filing
- Meeting Coordination & Event Planning
- Financial Administration (QuickBooks)
- Provider Support & Training
SECURITY CLEARANCE
Public Trust Clearance