LATOYA SIBERT
Summary
A highly successful WFH/Remote Customer Service Agent with 7 years of experience developing and implementing customer service
programs, CRM systems, and telephony platforms aimed at retaining customers and improving the customer experience. I have a
styles and journey-mapping techniques.
Overview
29
29
years of professional experience
Work History
customer service
Teleperformance USA
Bradley, SC
07.2018 - Current
- Metrics and provided recommendations for improvement
- Investigated and resolved customer service issues in a timely and efficient manner
- Assisted with the development of customer service training materials
- Trained and mentored new customer service agents
- Recently Certification for Producer License for Property and Casualty(March 2024)
Travel CNA
Greenwood, SC
01.2008 - 11.2020
- Assisting patients with daily living activities, such as bathing, grooming, and dressing
- Providing basic wound care, such as cleaning and dressing wounds
- Assisting patients with mobility and transferring them to and from beds or wheelchairs
- Recording and reporting changes in patients’ condition to a nurse or medical professional
- Helping patients with household tasks and chores
Cleaner
Sibert's Cleaning Services
Greenwood, SC
01.1996 - 04.2019
- Sweep, vacuum, and mop all floor surfaces
- Dust and wipe household furniture as needed
- Clean and rearrange furniture as needed
- Disinfect surfaces such as toilets and washroom fixtures
- Use various cleaning procedures and techniques to clean efficiently
Machining Operator
Bradley, SC
08.2015 - 07.2018
Quality Inspector
Sterlite Plastics Company
Clinton, SC
06.2011 - 08.2015
- Ensure that standards and safety regulations are observed
- Address and discuss issues and proposed solutions with superiors
- Document quality assurance activities and create audit reports
- Make recommendations for improvement
- Read blueprints and specifications
Customer Service Representative
Sykes Corporation
Greenwood, SC
10.2010 - 06.2011
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
- Handled customer inquiries, answered questions, and resolved problems promptly
- Established a reputation as the hardest-working and most efficient employee
- Maintained a positive work environment by enforcing company policies on dress code, grooming standards, and conduct
Assistant Manager
Lil' Cricket
Greenwood, SC
06.2006 - 10.2010
- Created and maintained store displays, store appearance, and cleanliness
- Created and maintained employee training manuals
- Managed day-to-day operations of a retail store, leading a team of 10-15 employees
- Handled payroll and other administrative duties
- Scheduled staff shifts and assigned tasks to ensure efficient store operations
- Oversaw store inventory and ordering of new merchandise
- Developed and implemented systems to increase efficiency
Senior Associate
ZF Transmissions
, SC
- Operations proven ability to lead teams in the quest to deliver excellent service and develop knowledge and skills using effective communication, Took care of all machine-specific functions such as configuring the equipment, loading and operating the machines, and optimizing the machine's capability
- Ensured that the machine worked at its full capacity, oversaw its maintenance, and performed timely quality checks
- Utilize measuring instruments like calipers or micrometers to calculate the amount of material to input accurate information into the
- CNC machine
- Keep an updated database on all of the machines' information, defective units, and final products
- Review drawings or samples to ensure accurate production and take precise measurements for cutting/shaping tasks using appropriate machine settings
Education
DOI - undefined
Mar 2024
Certification: Nursing Assistant - undefined
Piedmont Technical College
Jun 2015
High School Diploma - undefined
Greenwood High School
May 2006
Skills
- Interpersonal Skills
- Multi-tasking
- Adaptability
- Flexibility
- Process Improvement
- Knowledge of CRM
- Technical Support
- Follow-Up Skills
- Teamwork
- Time Management
- Active Listening
- Organization
- Telephone Etiquette
- Documentation Skills
- Strong Written and Verbal Communication
- Patience
- Customer Service
- Computer Literacy
- Conflict Resolution
Timeline
customer service
Teleperformance USA
07.2018 - Current
Machining Operator
08.2015 - 07.2018
Quality Inspector
Sterlite Plastics Company
06.2011 - 08.2015
Customer Service Representative
Sykes Corporation
10.2010 - 06.2011
Travel CNA
01.2008 - 11.2020
Assistant Manager
Lil' Cricket
06.2006 - 10.2010
Cleaner
Sibert's Cleaning Services
01.1996 - 04.2019
Senior Associate
ZF Transmissions
DOI - undefined
Certification: Nursing Assistant - undefined
Piedmont Technical College
High School Diploma - undefined
Greenwood High School
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