Latoya Simmons
Memphis,TN
Summary
Customer Service Representative with 25 years of experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Driven Insurance Sales Agent with 2 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Direct Auto & Life Insurance
09.2021 - Current
- Met with prospective clients to discuss insurance needs and provide solutions.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Analyzed risk factors to recommend appropriate coverage levels.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Generated quotes and proposals for clients to match individual needs.
Process Assistant
Amazon.com Fulfillment Center
08.2019 - 04.2021
- Assisted coworkers and staff members with special tasks on daily basis.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Monitored and reported on process performance to verify compliance with established standards.
Customer Service Representative
Milwaukee Tool
04.2017 - 08.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Representative
Titan Brands
09.2016 - 04.2017
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Key Account Customer Service Representative
ASICS America
01.2014 - 07.2016
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Floor Supervisor
Shoe Carnival
03.2007 - 01.2013
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
- Upheld proper visual merchandising standards on retail floor and windows.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Developed and implemented strategies to improve customer service and increase sales.
Education
Business Administration
Southern Utah University
Cedar City, UTSkills
- Team Training
- Insurance Recommendation
- Marketing Strategy Development
- Lead Prospecting
- Reading Comprehension
- Risk Management
- Customer Service and Assistance
- Product Knowledge
- Licensing Requirements
- Production Goals
- Process Knowledge
- Call Center Customer Service
- Data Collections
- Property and Casualty Insurance Sales
- Customer Service
- Marketing
- Sales Quota Achievement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
- Licensed Insurance Sales Agent - 2021 - Present
Timeline
Insurance Sales Agent
Direct Auto & Life Insurance
09.2021 - Current
Process Assistant
Amazon.com Fulfillment Center
08.2019 - 04.2021
Customer Service Representative
Milwaukee Tool
04.2017 - 08.2019
Customer Service Representative
Titan Brands
09.2016 - 04.2017
Key Account Customer Service Representative
ASICS America
01.2014 - 07.2016
Floor Supervisor
Shoe Carnival
03.2007 - 01.2013
Business Administration
Southern Utah University
- Licensed Insurance Sales Agent - 2021 - Present
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