Latoya Smith
Mooresville,NC
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Phlebotomist
Lake Norman Hospital
Mooresville, NC
11.2014 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
Home Care Manager
Concord House
Concord, NC
04.2009 - 11.2014
- Developed, implemented and monitored Home Care policies and procedures.
- Created, managed and maintained budget for Home Care services.
- Recruited, interviewed and hired new Home Care staff.
- Provided training to staff on healthcare regulations and best practices.
- Conducted performance reviews for Home Care employees.
- Maintained accurate records of patient progress notes and assessments.
- Coordinated with other healthcare providers to ensure continuity of care for patients.
- Ensured compliance with all federal, state and local laws related to home health care services.
- Participated in risk management initiatives by evaluating potential risks associated with home health care services.
- Analyzed financial data such as budget reports, cost analyses., in order to make informed decisions regarding resource allocation.
- Established effective communication channels between patients and clients and their families or caregivers.
- Provided ongoing support and guidance to Home Care staff members.
Medical Dispatch Manager
Medicaid Transportaton Services
Syracuse, NY
07.2001 - 04.2009
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Coordinated resources between responding agencies during multi-agency incidents.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
Education
Phlebotomy Certification - Phlebotomy
OCM BOCES
Syracuse, NY05.2006
Diploma - Business Management
Henninger High School
01.2001
Nursing Asistant Certificate - Nursing Assistance
Nursing Assistant
OCM Boces 06.1998
Skills
- Care Planning
- Scheduling and Coordination
- Case management experience
- Medical terminology knowledge
- Client Advocacy
- Goal Setting
- Problem-Solving
- Organizational Skills
- Resource Monitoring
- Paperwork Processing
- Venipuncture
- Data Entry
- Patient Care
- Quality Control
Timeline
Phlebotomist
Lake Norman Hospital
11.2014 - Current
Home Care Manager
Concord House
04.2009 - 11.2014
Medical Dispatch Manager
Medicaid Transportaton Services
07.2001 - 04.2009
Phlebotomy Certification - Phlebotomy
OCM BOCES
Diploma - Business Management
Henninger High School
Nursing Asistant Certificate - Nursing Assistance
Nursing Assistant
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