Latoya Smith
Memphis,TN
Summary
Highly motivated technical support professional with a strong desire for new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively without supervision and quickly acquire new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Eifeler
02.2024 - Current
- Manages company files, communication, and documentation, with a proactive approach to organizing information for easy access
- Demonstrates a strong sense of ownership and ability to independently execute plans without daily oversight.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Help Desk Support Specialist
Domina Mack, LLC
10.2022 - 02.2024
- Resolved Level 1 technical issues and recorded complaints and other customer documentation in system.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Shipping/Receiving Clerk
Kenco Logistic
12.2021 - 10.2022
- Coordinated shipping operations with meticulous attention to data quality, accuracy, and compliance
- Used Excel to manage and retrieve data efficiently, supporting smooth inventory and supply chain management
- Proactively identified department needs and improved processes, contributing to a more efficient workflow.
Customer Contact Center Representative
Regions Bank
12.2018 - 12.2021
- Provided exceptional customer support, utilizing strong communication skills to educate clients on products and services
- Managed high call volumes, showcasing resilience and efficiency in a fast-paced environment
- Built strong client relationships through proactive service, enhancing customer loyalty and satisfaction.
Education
Associate of Arts in Interdisciplinary Studies - undefined
Northwest MS Community College
01.2012
Skills
- Risk Management & Compliance
- Proactive & Self-Motivated
- Microsoft Office Suite Proficiency
- Communication & Interpersonal Skills
- Adaptable Problem-Solver
- 50 WPM Typing Speed
- Computer Software Support
- Customer Service Support
- Help Desk Support
- Email Support
- Problem Solving
- Computer Hardware Support
Certification
- Certified Project Manager
Affiliations
Gamma Phi Delta Sorority
Timeline
Administrative Assistant
Eifeler
02.2024 - Current
Help Desk Support Specialist
Domina Mack, LLC
10.2022 - 02.2024
Shipping/Receiving Clerk
Kenco Logistic
12.2021 - 10.2022
Customer Contact Center Representative
Regions Bank
12.2018 - 12.2021
Associate of Arts in Interdisciplinary Studies - undefined
Northwest MS Community College
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