LaToya Smith
Indianapolis,IN
Summary
Skilled Production Worker offering 14 years of experience in warehouse and manufacturing environments.
Overview
19
19
years of professional experience
Work History
Instructional Assistant
The CTM Academy
Indianapolis, IN
02.2024 - Current
- Utilized a variety of teaching methods such as cooperative learning or differentiated instruction.
- Graded exams, assignments and essays and recorded grades.
- Conducted assessments of student skills to identify needs and develop instructional plans.
- Tutored students in course material to improve comprehension.
- Established positive relationships with community organizations to facilitate referral services for families of special education students.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Assisted teachers in developing lesson plans and instructional materials.
- Cleaned and organized classrooms, materials, and supplies.
- Explained class procedures, lab policies and important dates.
- Monitored student progress and provided feedback to teachers regarding student achievement.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Provided classroom support throughout planned instruction and individual lessons.
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Distributed classroom materials, pencils, paper and art materials.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Delivered instruction individually or in small groups with support from instructor.
- Collaborated with other staff members to ensure that all students had access to a quality educational program.
- Graded assignments and tests and documented results into filing systems.
- Maintained accurate records of attendance and grades for all assigned classes.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Supported classroom teachers by supervising students during lunch and recess periods or field trips.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Attended training sessions on best practices for working with students with special needs.
Registrar
The CTM Academy
Indianapolis, Indiana
02.2024 - Current
- Compiled statistical reports on enrollment numbers and demographics.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Resolved student inquiries related to registration and enrollment issues.
- Created detailed records of class schedules, grades, transcripts.
- Developed strategies for maintaining up-to-date databases for student records management.
- Generated reports on student performance, attendance, and other metrics.
- Provided guidance to staff on day-to-day operations related to registrar functions.
- Prepared documents for registration, enrollment, and graduation processes.
- Reviewed documentation prior to entry into the system for accuracy.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Collected, evaluated and stored documents securely in permanent records.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Processed applications for admission and maintained accurate records.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Managed student records and ensured accuracy of data.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Substitute Teacher
Pike Township
Indianapolis, IN
10.2023 - 11.2025
- Maintained a safe learning environment by enforcing school rules and regulations.
- Implemented school policies and procedures in the classroom.
- Administered tests and assessments according to school guidelines.
- Monitored student progress throughout the day.
- Adapted teaching methods to meet diverse student learning styles.
- Provided classroom instruction following regular teacher's lesson plans.
- Collaborated with regular teachers to ensure continuity of instruction.
- Took attendance and maintained attendance records during period as substitute.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Implemented classroom rules to maintain order and discipline.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Explained assignments and relayed information from lead teacher.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
Mail Handler Assistant
Gannett
Indianapolis, IN
11.2010 - 03.2023
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Used automated mail processing equipment to sort and collate mail
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Weighed letters and packages and calculated costs based on classification, weight and destination
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Worked flexible hours; night, weekend, and holiday shifts
- Proved successful working within tight deadlines and fast-paced atmosphere
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Data Entry Clerk
Gannett
Indianapolis, IN
09.2008 - 09.2010
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Sorted documents and maintained organized filing process
- Organized, sorted, and checked input data against original documents
- Verified data files prior to entry to maintain high data accuracy.
Customer Service Representative
Call Center
Indianapolis, IN
06.2006 - 05.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Child Caretaker
Little Angels Child Care Center
Indianapolis, IN
06.2006 - 05.2007
- Assisted with activities to support curriculum objectives
- Enforced rules and managed behavior through developmentally appropriate discipline
- Maintained effective schedule balance between rest periods, active play and instruction
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group
- Distributed food, napkins, and beverages in preparation for snack time
- Assisted children with putting on coats and cold-weather gear before going outside
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Introduced children to educational games and activities to boost learning.
Education
MDA Medical/Dental Administration -
Kaplan College
08.2008
High School Diploma -
North Central High School
05.2007
Skills
- Material Quality Control
- Accurate Documentation
- Data Entry Software
- Problem-Solving Skills
- Operational Safety
- Daily Logs
- Strong Organization Skills
- Good Listening Skills
- Microsoft Office
- Effective Prioritization
- Office Supply and Inventory
- Machine Operation
- Problem-Solving Ability
- Credit Card Payment Processing
- Building Customer Trust and Loyalty
- 55 wpm Typing Speed
- Order and Refund Processing
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Creative Problem Solving
- Understanding Customer Needs
- Customer Service
- Inbound and Outbound Calling
- Problem-Solving Abilities
Timeline
Instructional Assistant
The CTM Academy
02.2024 - Current
Registrar
The CTM Academy
02.2024 - Current
Substitute Teacher
Pike Township
10.2023 - 11.2025
Mail Handler Assistant
Gannett
11.2010 - 03.2023
Data Entry Clerk
Gannett
09.2008 - 09.2010
Customer Service Representative
Call Center
06.2006 - 05.2008
Child Caretaker
Little Angels Child Care Center
06.2006 - 05.2007
MDA Medical/Dental Administration -
Kaplan College
High School Diploma -
North Central High School
Similar Profiles
Ayara OshevorAyara Oshevor
Logistics Associate at CTMLogistics Associate at CTM
Mahad YusufMahad Yusuf
Technical Consultant at CTM Professional ServicesTechnical Consultant at CTM Professional Services
Rick TrejoRick Trejo
Maintenance Technician at CTM ManagementMaintenance Technician at CTM Management