Latoya Smith
Indianapolis,IN
Summary
Detail-oriented office operations professional with extensive experience in supporting executives and managing complex administrative tasks. Proven expertise in scheduling, data entry, and document management, coupled with strong customer service skills. Handles confidential information, and coordinating meetings to enhance operational efficiency. applications, leveraging problem-solving abilities to prioritize workloads and meet critical deadlines.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Operator
Eli Lilly
Indianapolis, IN
10.2022 - Current
- As an operator, I am responsible for running a partially automated process to manufacture materials.
- In addition to running the manufacturing process, other activities include collecting and using data from various computer systems for data analysis and documentation.
- Maintain work areas in a clean and organized state, and maintain good housekeeping.
- Provide information to technical services, engineering, and automation to improve batch records, procedures, and automation.
- Promote quality, learning, understanding, and strict adherence to Good Manufacturing Practices (GMP) and cGMP guidelines
Specialist Doc Management
Freedom Mortgage
Indianapolis, IN
10.2021 - 10.2022
- As a Specialist in Document Management, I am responsible for reviewing the documents for accuracy and comparing them against the details within LOS.
- Responsible for determining if correction is valid prior to processing.
- Contact the issuing agent or county websites to retrieve the recorded Mortgage/Title Policies.
- Determine the appropriate contact person to send the correction request.
- Process and submit requests for Lost Notes and other mortgage-related documents as needed.
- Assist on special projects, as needed.
- Conduct extensive research with external vendors, such as custodians, courthouses, investors, etc.
Operator
Eli Lilly
Indianapolis, IN
02.2019 - 12.2021
- As an operator, fill sterile vials with insulin and package the product.
- Set up and operate equipment in the non-aseptic area.
- Adhere to standard operating procedures and current Good Manufacturing Practices to ensure quality of product.
- Document process steps on appropriate batch documentation.
- Attain and maintain qualifications for the operation of assigned process equipment and duties in the area.
- Identify opportunities for operational improvements.
- Proactively monitor documentation and product quality, properly documenting all activity, and reporting issues to supervision.
- Sanitize required supplies into the aseptic area.
- Operate cartridge wash, and tray loader.
Equal Employment Technician
Defense Finance & Accounting Svc
Indianapolis, IN
06.2015 - 12.2018
- As an Equal Employment Technician, I performed a variety of office automation duties for EEO, using the full range of functions, including advanced processes, of one or more word processing software applications to produce a wide variety of documents.
- Collaborated on logistics for with the Special Emphasis Program Manager for the Federal Women's Program (FWP), Accomplishment Reports and Updates (AEP), Hispanic Employment Program (HEP), Federal Equal Opportunity Recruitment Program (FEORP), Black Employment Program (BEP), Federal Asian/Pacific American Council (FAPAC), Persons with Disabilities Program
- Reviews of federal government and agency employment policy.
- Developed innovative suggestions for adapting processes to customer focused products.
- Routinely meet suspense and reporting requirements for assigned work.
- Ensure all incoming mail is routed timely to the appropriate staff members.
- Entered case file data accurately and promptly into the iComplaints tracking database in compliance with regulations
- Formatted Formal Complaint cases for submission to Office of Federal Operations, EEOC.
- Review documentation for the determination of complaints ready for investigation and/or hearing.
Laboratory Production Associate
Apple tree Staffing
Greenwood, IN
11.2017 - 05.2018
- Assembled medical device kits by following computerized instructions, picking parts from different workstations for medical kits.
- Preparing shipments to clients worldwide, making sure products have accurate expiration dates on them.
Equal Opportunity Assistant
Defense Finance & Accounting Svc
Indianapolis, IN
03.2008 - 06.2015
- As an Equal Opportunity Assistant, I performed a variety of office automation duties for EEO, using the full range of functions, including advanced processes, of one or more word processing software applications to produce a wide variety of documents.
- Collaborated on logistics with the Special Emphasis Program Manager for the Federal Women's Program (FWP), Accomplishment Reports and Updates (AEP), Hispanic Employment Program (HEP), Federal Equal Opportunity Recruitment Program (FEORP), Black Employment Program (BEP), Federal Asian/Pacific American Council (FAPAC), Persons with Disabilities Program.
Equal Opportunity Technician
Defense Finance & Accounting Svc
Indianapolis, IN
04.2002 - 03.2008
- Served as the main contact for creating and managing electronic suspense files.
- Cross-reference files containing correspondence, reports, reference material, and other office records.
- Consolidated information for various reports, in accordance with established procedures and deadlines.
- Assesses incoming correspondence to set priority actions.
- Served as primary point of contact for handling customer inquiries via phone and in person.
- Recorded and managed time and attendance for office personnel.
- Prepared travel directives for department leaders.
- Transformed spreadsheet data into visual representations.
- Executes various office functions by operating appropriate software and maintaining databases.
Office Support Clerk
Defense Finance & Accounting Service
Indianapolis, IN
12.1999 - 04.2002
- Executed support tasks within the Learning and Development Division for DFAS, Personnel Support Organization, and Customer Support Unit.
- Referred undesignated materials to the branch chief.
- Assisted senior staff members with file compilation and retention.
- Utilized office automation software to prepare memorandums, correspondence, directives, and reports for staff personnel within the office.
- Ordered office supplies, maintained supply stock, and distributed the supply stock as necessary.
Student Trainee
Defense Finance & Accounting Service
Indianapolis, IN
06.1999 - 12.1999
- Executed student trainee responsibilities for Learning and Development Division managers.
- Directed all received calls to appropriate departments.
- Sort and distribute the mail to the appropriate staff members.
- Prepare travel orders for division chiefs and staff members
- Serve as the Customer Account Representative for the office publication files.
- Prepare course materials for specialists.
- Establishes and maintains official office files.
- Delivered documents to servicing organizations for signature acquisition.
Education
Diploma -
Arlington High School
Indianapolis, IN06.2000
Skills
- Provide Training
- Customer Service
- Problem Resolution
- Internal Controls
- Microsoft Applications: Excel, PowerPoint, Word, Access, Publisher
- Communicate effectively orally and in writing
- Team Player
- Workload Prioritization and Deadlines
- Interpretation of federal government policy and regulation
Certification
Green Belt Certification, 03/2008
Special Accomplishments
- Peer Award 2015, 2014, 2010, 2009
- Special Act Award 2008
- Time off Award 2015, 2014, 2013, 2012, 2010
- Individual Cash Awards 2015, 2011, 2010
- Performance Award 2009, 2010
Training
- Teams Moving Forward
- Change Management: Adapting to Change
- Administrative Assistant Skills: Enhancing Your Skills
- Financial Management: Accounting Fundamentals
- Lean6 Green Belt
- Equal Employment Opportunity (EEO)
- Essentials of Developing and Delivering Diversity Training
- EEO Counselor Training
- Civil Liberties Processor Training
- Organization Defense Travel Administrator (ODTA)
- Records Custodian Training
- Supply Requester Training
Timeline
Senior Operator
Eli Lilly
10.2022 - Current
Specialist Doc Management
Freedom Mortgage
10.2021 - 10.2022
Operator
Eli Lilly
02.2019 - 12.2021
Laboratory Production Associate
Apple tree Staffing
11.2017 - 05.2018
Equal Employment Technician
Defense Finance & Accounting Svc
06.2015 - 12.2018
Equal Opportunity Assistant
Defense Finance & Accounting Svc
03.2008 - 06.2015
Equal Opportunity Technician
Defense Finance & Accounting Svc
04.2002 - 03.2008
Office Support Clerk
Defense Finance & Accounting Service
12.1999 - 04.2002
Student Trainee
Defense Finance & Accounting Service
06.1999 - 12.1999
Diploma -
Arlington High School
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