Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
Generic

La’Toya Smith

Houston,TX

Summary

Experienced and licensed administrative professional with over 20 years of expertise in mortgage servicing, real estate operations, and client relations. Proven track record of managing high-volume administrative tasks, preparing contracts, supporting loan and foreclosure processes, and delivering exceptional service in both corporate and real estate settings. Detail-oriented, proactive, and dedicated to maintaining efficiency and compliance across all stages of the lending and transaction lifecycle.

Dedicated financial professional knowledgeable about collections and credit processes. Consistently reaches out to customers in default to discuss status, choices and repayment options. Adept at collaborating with borrowers and bank representatives to find mutually beneficial solutions.

Overview

19
19
years of professional experience

Work History

Loss Mitigation Specialist

Shellpoint Mortgage Servicing
08.2015 - Current
  • Handled high call volume, borrower inquiries, and escalated account issues in a fast-paced environment.
  • Provided mortgage counseling, coordinated loss mitigation efforts, and pre-underwrote borrower files for programs such as short sales and deeds-in-lieu.
  • Reviewed financial packages and documentation for workout options in line with investor guidelines.
  • Collected documentation for HUD medical hardship extensions and managed follow-up communications.

Short Sale Specialist

Stewart Lender Services
01.2015 - 08.2015
  • Managed a pipeline of short sale transactions and prepared underwriting proposals and property appraisals.
  • Developed lead lists and marketing packets that led to securing six new clients within one year.
  • Contributed to a 15% increase in client acquisition through targeted real estate outreach efforts.

Licensed Administrative Assistant

Re/Max Professional Group
04.2014 - 01.2015
  • Managed scheduling, travel, and meeting logistics for brokers and agents.
  • Maintained confidentiality in handling sensitive client and financial data.
  • Supported marketing efforts and coordinated contract submissions and closing packages.

Licensed Administrative Assistant

Keller Williams Realty
04.2013 - 03.2014
  • Drafted and submitted real estate contracts and assisted in closing coordination with title companies and lenders.
  • Maintained property listings and conducted market research to support buyers and agents.
  • Updated bank portals and maintained compliance with lender timelines and requirements.

Licensed Administrative Assistant

Fortune Investment Properties
05.2012 - 04.2013
  • Specialized in preparing contracts for foreclosure and short sale properties.
  • Coordinated property showings, reviewed offers, and submitted contracts to asset managers and banking institutions.

Licensed Administrative Assistant

StarCrest Realty
07.2006 - 05.2012
  • Provided end-to-end support for over 400 property listings.
  • Followed up with lenders on loan statuses and ensured contract deadlines were met.
  • Supported client consultations, mortgage advisement, and real estate compliance efforts.

Education

High School Diploma -

Katy High School
Katy, TX

Real Estate Training & Certification - undefined

Champions School of Real Estate
Houston, TX

Skills

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • CRM and Real Estate Platforms
  • Loan Servicing Systems (MSP, Unison)
  • Data Entry & Reporting
  • Internet Research & Scheduling Software
  • Underwriting
  • Portfolio management
  • Data interpretation
  • Negotiation expertise

Cover Letter

Dear Hiring Manager, I am writing to express my interest in the Licensed Administrative Assistant position with your organization. With over 20 years of experience in real estate, mortgage servicing, and administrative support, I bring a well-rounded skill set and a deep understanding of client services, office coordination, and regulatory compliance that would be a strong asset to your team. Throughout my career, I have consistently demonstrated my ability to manage high-volume workflows, coordinate with cross-functional departments, and maintain strong client relationships. My background includes roles in loss mitigation, loan servicing, short sales, and administrative operations. I have worked with top-tier firms such as Shellpoint Mortgage Servicing, Stewart Lender Services, and several leading real estate brokerages in Houston. My approach combines attention to detail, excellent communication, and a customer-first mindset to ensure tasks are completed accurately and efficiently. In addition to my industry experience, I am a licensed Realtor in the state of Texas, giving me a solid foundation in property transactions, legal documentation, and negotiations. I am also proficient in scheduling, data entry, contract preparation, and CRM platforms, with a strong command of both independent tasks and collaborative teamwork. I would welcome the opportunity to discuss how my experience and skills align with your team’s goals. Please feel free to contact me at (281) 204-3057 or via email at realtorlatoyasmith@gmail.com to schedule an interview. Thank you for your time and consideration. I look forward to the opportunity to contribute to your success. Sincerely, La’Toya Smith

Timeline

Loss Mitigation Specialist

Shellpoint Mortgage Servicing
08.2015 - Current

Short Sale Specialist

Stewart Lender Services
01.2015 - 08.2015

Licensed Administrative Assistant

Re/Max Professional Group
04.2014 - 01.2015

Licensed Administrative Assistant

Keller Williams Realty
04.2013 - 03.2014

Licensed Administrative Assistant

Fortune Investment Properties
05.2012 - 04.2013

Licensed Administrative Assistant

StarCrest Realty
07.2006 - 05.2012

Real Estate Training & Certification - undefined

Champions School of Real Estate

High School Diploma -

Katy High School

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