Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Latoya S.M. Reid-Matheson

Brooklyn,NY

Summary


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Community Service & Volunteerism

01.2018 - Current
  • Assist in organizing workshops and other projects across Jamaica that promotes children’s education
  • Act as a mentor to young children

Restaurant

05.2021 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.

Babysitter

08.2023 - 05.2024
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Monitored children's play activities to verify safety.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Helped children complete homework assignments and school projects.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Reassured children when upset providing emotional support and stability.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Volunteer

Brooklyn Tabernacle
12.2023 - 12.2023
  • Sourced and distributed food and supplies to those in need.
  • Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.

LIFE INSURANCE SALE REPRESENTATIVE

CARIBBEAN ASSURANCE BROKERS Ltd.
01.2018 - 12.2020
  • Generate leads and create effective marketing strategies to sell insurances packages to customers
  • Use referrals, cold calls, networking and other strategies to make contact with prospects
  • Promote company products by making presentations to prospects and recommending packages based on their needs

Store Manager

ICONIC FASHION
01.2017 - 01.2018
  • Recruited, trained and supervised employees while preparing daily staff schedule and duties to meet and exceed sales goals and customer satisfaction
  • Designed, laid out and decorated the store to attract new and returning customers
  • Ensured availability of merchandise by taking stock, securing contracts and ordering merchandise
  • Created and maintained the budget while liaising with store owner
  • Expertly prepared reports on market trends and customer buying behavior that resulted in repeat business and new customers from referrals
  • Smashed sales target by 80% and a complete sold out of products during the first week of opening
  • Took initiative and offered fashion consultation to personalize the sales experience, which directly led to repeat business and increase in sales target
  • Proposed innovative ideas that resulted in increased market share

BRAND AMBASSADOR /TEAM LEAD

JAPAN TOBACCO INTERNATIONAL
01.2015 - 01.2017
  • Received training in Panama on tobacco and was given the responsibility to recruit, train and manage other brand ambassadors from various countries by coaching teams on increasing sales target and building brand awareness
  • Kept inventory, took stock and created monthly reports for corporate heads
  • Acted as the main representative for several cigarette brands
  • Increased sale of 11 cigarette brands by 90% within 3 months on the job
  • Created awareness of cigarette brands by engaging customer from different countries in a positive way
  • Awarded the Most Outstanding and Top Performance in Sales in 2017

Collection Specialist

TELEPERFORMANCE ALLIANCE ONE
01.2013 - 01.2015
  • Communicated with customers via telephone to provide information on outstanding payments and implemented persuasive methods to collect the outstanding balances and meet sales target
  • Maintained excellent customer service and composure while listening to and calming down irate customers
  • Awarded a certificate for Outstanding Performance 2015 in Debt Collection

Granville CSJP Homework Programme

01.2010 - 01.2012
  • Visited students in the rural Granville community and assisted with homework and creative arts

Education

Associate in Business Studies -

Montego Bay Community College
Montego Bay, St. James

Real Estate Salesman Certificate -

Real Estate Training Institute
01.2017

Skills

  • Friendly, Positive Attitude
  • Verbal Communication
  • Time Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Communication
  • Management
  • Lead Generation
  • Social Media
  • Empathy Development

Community Service

  • Shashamane Sunrise, Kingston, 01/01/18, Present, Assist in organizing workshops and other projects across Jamaica that promotes children’s education. Act as a mentor to young children.
  • Miss Elegance Mothers Jamaica, 2018, 3rd Runner up, Best Cultural Wear, Best Interview, Miss Congenial
  • Granville CSJP Homework Programme, Montego Bay, St. James, 01/01/10, 12/31/12, Visited students in the rural Granville community and assisted with homework and creative arts.

Timeline

Volunteer

Brooklyn Tabernacle
12.2023 - 12.2023

Babysitter

08.2023 - 05.2024

Restaurant

05.2021 - 10.2024

Community Service & Volunteerism

01.2018 - Current

LIFE INSURANCE SALE REPRESENTATIVE

CARIBBEAN ASSURANCE BROKERS Ltd.
01.2018 - 12.2020

Store Manager

ICONIC FASHION
01.2017 - 01.2018

BRAND AMBASSADOR /TEAM LEAD

JAPAN TOBACCO INTERNATIONAL
01.2015 - 01.2017

Collection Specialist

TELEPERFORMANCE ALLIANCE ONE
01.2013 - 01.2015

Granville CSJP Homework Programme

01.2010 - 01.2012

Real Estate Salesman Certificate -

Real Estate Training Institute

Associate in Business Studies -

Montego Bay Community College

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Latoya S.M. Reid-Matheson