Latoya Spikes
Decatur,GA
Summary
Dedicated professional with 15+ years of experience in healthcare assistance, client support, education, and security operations. Skilled in working with diverse populations including special needs students, autistic adults, rehabilitation patients, and travelers. Recognized for strong communication, adaptability, and commitment to providing safe, secure, and compassionate care.
Experienced with client support, effectively addressing and resolving client issues. Utilizes strong communication skills to provide clear and helpful assistance. Track record of maintaining high customer satisfaction and building solid client relationships.
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Client Support Specialist/Instructor
Pathway New Connections
01.2024 - 01.2025
- Provided daily transportation for clients to and from their homes and supported them during field trips and community outings to encourage interaction and exposure to comprehensive services. Maintained detailed records of client evaluations and participated in day habilitation programs for autistic adults, both verbal and nonverbal. Engaged clients in person-centered activities such as movement, dance, and song while also providing in-house care, including bathing, feeding, and exercise routines to promote overall well-being.
ESL Special Needs Monitor
Clayton County Public Schools
01.2017 - 01.2023
- Supervised and supported students with diverse needs, ensuring their safety during daily transportation to and from school, as well as on field trips. Assisted with the use of wheelchairs and other safety equipment, ensuring secure boarding and exiting from school buses. Oversaw student movement and engagement in intellectual activities while maintaining constant awareness of their well-being throughout their school routes.
Camp Counselor / STEM Instructor
YMCA
01.2015 - 01.2017
- Supervised and mentored diverse groups of youth while fostering a safe and inclusive camp environment. Designed and led hands-on STEM and STEAM activities, encouraging creativity, problem-solving, and teamwork. Facilitated recreational, educational, and team-building programs that promoted both learning and social development. Communicated regularly with parents and staff to provide updates on camper progress and consistently enforced safety standards while adapting activities to meet a variety of learning styles and abilities.
Parent Liaison
Atlanta Public Schools
01.2008 - 01.2015
- Worked to strengthen partnerships between parents, teachers, and administrators to support student achievement and engagement. Coordinated workshops, events, and resources to promote parent involvement in school programs, while assisting families in accessing academic and community services. Addressed concerns and maintained open communication, fostering positive relationships and ensuring that outreach efforts aligned with both school and district goals.
Preschool Assistant Teacher
Gate City Day Nursery Association
01.2007 - 12.2007
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supervised children during in-classroom activities and on playground.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Organized snack time and nap hours.
- Engaged and entertained children through recreational and educational activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
Nurse Assistant
Sunbridge Health and Rehabilitation
01.2006 - 01.2007
- Assisted residents with daily living needs, including bathing, grooming, feeding, toileting, and mobility. Monitored and recorded vital signs, observed patient conditions, and promptly reported changes to nursing staff. Supported rehabilitation plans by helping with range-of-motion exercises and safe transfers using mobility equipment. Maintained infection control standards, ensured clean and hazard-free patient areas, and provided compassionate emotional support to residents and their families while collaborating with nurses and therapists.
Private Duty Nurse Assistant
Five Star Healthcare
01.2005 - 01.2006
- Provided one-on-one patient care within the home, ensuring safety, dignity, and comfort. Assisted clients with personal care such as bathing, dressing, feeding, grooming, and mobility support, while monitoring vital signs and reporting health changes to supervising nurses or family members. Administered medication reminders, supported therapy and exercise routines, and maintained a clean, safe environment to enhance patient quality of life.
Security
Hartsfield-Jackson Airport
01.2001 - 01.2005
- Conducted passenger, baggage, and cargo screenings using X-ray equipment, metal detectors, and manual inspections in compliance with TSA and federal regulations. Verified travel documents and identification to prevent unauthorized access to secure areas, responded to alarms and incidents, and escalated concerns to law enforcement or supervisors when necessary. Monitored checkpoints for suspicious behavior and prohibited items, ensuring overall passenger safety, while providing professional customer service to travelers during the screening process.
Education
Certified Nurse Assistant (CNA) -
01.2004
High School Diploma - undefined
01.1998
Skills
- Healthcare & Client Support: Activities of Daily Living (ADLs), vital signs monitoring, rehabilitation support, personal care, medication reminders, infection control
- Education & Youth Development: Classroom and transportation monitoring, STEM instruction, youth mentorship, parent engagement, day habilitation programming
- Safety & Security: TSA security screening, safety equipment operation, emergency response, risk prevention, compliance with federal and facility regulations
- Interpersonal & Communication: Family and staff collaboration, recordkeeping and documentation, conflict resolution, compassionate emotional support, customer service
- Empathy and patience
- Strong work ethic
- Client relationship building
- Interpersonal and written communication
- Problem resolution aptitude
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
Add certifications: CPR/First Aid, Crisis Intervention, TSA Training
- Licensed Medical Billing and Coding - 1/2026
Timeline
Client Support Specialist/Instructor - Pathway New Connections
01.2024 - 01.2025
ESL Special Needs Monitor - Clayton County Public Schools
01.2017 - 01.2023
Camp Counselor / STEM Instructor - YMCA
01.2015 - 01.2017
Parent Liaison - Atlanta Public Schools
01.2008 - 01.2015
Preschool Assistant Teacher - Gate City Day Nursery Association
01.2007 - 12.2007
Nurse Assistant - Sunbridge Health and Rehabilitation
01.2006 - 01.2007
Private Duty Nurse Assistant - Five Star Healthcare
01.2005 - 01.2006
Security - Hartsfield-Jackson Airport
01.2001 - 01.2005
Tri Cities High School - High School Diploma,
Atlanta Job Corps - Certified Nurse Assistant (CNA),
Dress For Success of Atlanta, & Urban League Of Greater Atlanta
Dress for Success of Atlanta is a 10 week completed training course that I completed in 2015. This course taught me how to network and use my transferrable skills to incorporate in finding a new position as a STEM's camp Counselor and Front Desk Guest Service Representative at Carver Family YMCA in Atlanta, Ga. Dress For Success also taught and inspired me on what to wear to an interview and on the job. Dress For Success help me to build my self confidence while learning how to use my public speaking skills to help me stand out in the job market.
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