Experienced insurance professional with expertise in claims adjustments, specializing in auto appraisals and CCC. Demonstrated ability to assess properties, determine liabilities, and negotiate settlements in a detail-oriented and observant manner. Skilled in efficiently handling high case volumes with accuracy and care, leveraging excellent interpersonal and documentation skills. Energetic and enthusiastic with a strong drive to succeed in a fast-paced and deadline-driven professional environment.
Hi, I’m
LaToya Stephens
Houston,TX
Summary
Overview
2025
years of professional experience
Work History
GEICO
Fire and Theft Adjuster
Job overview
- Conducted in-depth investigations to assess questionable claims.
- Prepared loss statements summarizing damages, payments, and policy coverage.
- Facilitated damage itemization to streamline claim processing.
- Ensured client satisfaction by addressing concerns with attentiveness and clarity.
- Compiled information on claims and processed payments within company's system.
- Assessed documentation to ensure compliance with coverage guidelines.
- Conducted analysis of data obtained through investigations, delivering actionable insights.
Root
Complex Claims Adjuster
06.2024 - Current
Job overview
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
GEICO
Insurance Claims Specialist
03.2023 - 01.2024
Job overview
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
GEICO
GO Team Coach
03.2023 - 10.2023
Job overview
- Outlined actionable targets to support effective adaptation in the ICS adjuster position.
- Enhanced team performance through targeted feedback and personalized training.
- Performed additional assessments of primary studies, records, and reports to support seamless resolutions.
- Evaluated team performance and identified developmental areas.
- Prepared instruction through lesson plans to address assessed needs, goals, and objectives.
- Engaged in training sessions to bolster credentials.
- Monitored and logged attendance for comprehensive records.
- Implemented instructional materials and curriculum to meet specific program needs.
- Utilized various teaching strategies to meet diverse learner requirements.
- Created goal-oriented teaching strategies aligned with student requirements.
GEICO
Transition Coach
05.2022 - 03.2023
Job overview
- Conducted workshops designed to enhance task completion efficiency for adjusters.
- Empowered completion of career and self-improvement objectives.
- Customized educational techniques according to unique learner preferences for better information retention.
- Compiled productivity metrics to meet reporting standards.
- Supervised everyday functions and distributed responsibilities among newly hired employees.
- Collaborated with staff to address skills training challenges.
- Encouraged exploration of learning opportunities and perseverance with challenging tasks.
- Enhanced personal growth with targeted exercises.
- Conducted workshops designed to enhance task completion efficiency for adjusters.
- Developed approaches strengthening adjuster competencies, encouraging self-sufficiency in diverse contexts.
- Facilitated seamless integration of new hires through comprehensive onboarding processes.
- Trained new employees on duties and roles.
- Coordinated effective job training programs for employees.
Geico
Customer Service Representative
11.2015 - 03.2018
Job overview
- Spearheaded start-to-finish management of claims.
- Served as liaison among policyholders, adjusters, and adverse carriers.
- Facilitated peace of mind for clients with swift issue resolution during initial contact.
- Aided in onboarding fresh team members.
- Supported management of financial transactions for entire department.
Elevate K12
Project Manager
05.2012 - 10.2015
Job overview
- Coordinate tutor assignments and curriculum development.
- Ensured order during class sessions.
- Enhanced student performance in standardized tests by 15% across Title 1 institutions from elementary to high school levels.
- Streamlined collaboration processes between program oversight and school management.
- Trained new Project Managers at various sites.
Texas League of Young Voters
Director of Recruitment
05.2010 - 05.2014
Job overview
- Executed strategies to attract and sustain a strong volunteer base.
- Facilitated joint canvassing initiatives across multiple partnerships.
- Registered over 300 new voters.
- Coordinated and led multiple educational workshops.
- Contributed to drafting legislation.
- Achieved status as a leading recruiter for both high school students and young adults.
- Facilitated comprehensive voter education workshops across various academic institutions.
The Ultimate Dressing Room
Intern
05.2012 - 09.2013
Job overview
- Contribute to planning and execution of fashion events.
- Enhanced personal aesthetics for both repeat and new clients.
- Supported efforts to maintain accurate inventory.
- Collaborated on studies to identify market trends and areas suitable for inventory expansion.
- Selected inventory based on market trends and customer demands.
- Ensured continued engagement by managing digital marketing efforts.
Education
Upper Iowa UniversityNY
Bachelor of Arts from Business Marketing
01.2020
University Overview
Texas Southern UniversityHouston, TX
Bachelor of Science from Political Science, Public Affairs
01.2013
University Overview
- Courses included community planning, community budgeting and surveying. Member of Student Government.
- Courses included Accounting and Management.
Skills
- Claims investigation
- Policy interpretation
- Property valuation
- Insurance regulations
- Critical thinking
- Active listening
- Decision-making
- Claims processing
- Policy investigations
- Casualty and property loss
- Caseload management
- Coverage assessments
- Texas, Louisiana, New Mexico, Oklahoma, Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, and District of Columbia claims adjuster license
- Regulatory compliance
- Legal compliance
- Accident scene investigations
Timeline
Complex Claims Adjuster
Root
06.2024 - Current
Insurance Claims Specialist
GEICO
03.2023 - 01.2024
GO Team Coach
GEICO
03.2023 - 10.2023
Transition Coach
GEICO
05.2022 - 03.2023
Customer Service Representative
Geico
11.2015 - 03.2018
Project Manager
Elevate K12
05.2012 - 10.2015
Intern
The Ultimate Dressing Room
05.2012 - 09.2013
Director of Recruitment
Texas League of Young Voters
05.2010 - 05.2014
Upper Iowa University
Bachelor of Arts from Business Marketing
Fire and Theft Adjuster
GEICO
Texas Southern University
Bachelor of Science from Political Science, Public Affairs
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