LaToya Stephenson

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Trained new personnel regarding company operations, policies and services.
• Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Communicated professionally with colleagues, freelancers and clients.
• Answering over 100 outbound and inbound calls from Dr officers and Facilities

• Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Met customer call guidelines for service levels, handle time and productivity.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Acted as first point of contact and set appointments for prospective clients.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Routed incoming mail and messages to relevant personnel without delay.
• Entered daily data in computer systems and documented office activities.

• Greet customers.
• Answer phones.
• Set appointments.
• File invoices for car repairs.
• Set appointments with salespeople and potential customers.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

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• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Addressed client inquiries and updated database information.

• Take calls from customer.
• Help them get into there accounts with information provided from customers.
• Help purchase movie tickets over phone.
• Transfer calls to theaters.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Assisted 80 customers in average 5 by answering questions, responding to inquiries and handling telephone requests.
• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Entered customer information into customized computer system with Outlook to document and organize client records.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained high levels of customer satisfaction .
• Resolved over 20 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Described product highlights and benefits to help guide purchasing decisions.
• Received multiple positive reviews acknowledging dedication to excellent customer service.
• Promoted available products and services to customers during service, account management and order calls.

• Greet Customers as they enter store Help them with deciding on a good phone plane Sold cell phones and accessories.
• Processed customer transactions.
• Maximized sales transactions.
• Monitored inventory.
• Restocked merchandise.
• Organized new merchandise.
• Responsible for general cleaning.
• Helped ensure customer satisfaction.
• Worked as team lead.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained records related to sales, returns and inventory availability.
• Achieved perfect attendance and on-time record.
• Developed, marketed and sold full range of products and support services.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Completed orders and organized product deliveries to meet customer timetables.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Tracked stock using company inventory management software.
• Processed product returns and assisted customers with other selections.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Increased sales by offering advice on purchases and promoting additional products.
• Solved customer challenges by offering relevant products and services.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Provided positive first impressions to welcome existing, new and potential customers.

• Greeting New Moms.
• Setting up background for baby's first pic.
• Taking pictures of the newborn.
• Going over price packages.
• Selling picture packages and accessories.
• Calling in orders for fast delivery for customer satisfaction.
• Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
• Photographed high-quality images for various print and digital projects.
• Digitally edited photos to enhance appearance.
• Completed complex photo shoots at indoor and outdoor venues.
• Fabricated camera mounts and cases to capture images and protect equipment.
• Experimented with different lighting effects to deliver unique images.
• Facilitated weekly studio appointments for over 150 shoots.
• Selected and set up appropriate props, backdrops and lighting.
• Edited, toned, captioned and uploaded photographs for publication.
• Tracked inventory for photo products and equipment.
• Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
• Shot photographs in controlled lab, field and remote environments.
• Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
• Performed advanced computer processing of images for assignments.
• Defined and recommended detailed solutions to capture images.
• Inspected proofs to verify quality and determine needed adjustments and retouches.
• Produced album publicity photo sessions for artists.
• Planned and prepared for on-location and studio shoots.
• Archived photographs on computers and servers.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Place special orders or call other stores to find desired items.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Inventory stock and requisition new stock.
• Ticket, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.
• Clean shelves, counters, and tables.
• Help customers try on or fit merchandise.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Bag or package purchases, and wrap gifts.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new and potential customers.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Completed orders and organized product deliveries to meet customer timetables.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Achieved perfect attendance and on-time record.
• Educated associates on market trends and stayed up-to-date on forecasts.
• Prepared large cash deposits with zero discrepancies.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Tracked stock using company inventory management software.
• Solved customer challenges by offering relevant products and services.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Processed product returns and assisted customers with other selections.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Developed, marketed and sold full range of products and support services.
• Maintained records related to sales, returns and inventory availability.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Increased sales by offering advice on purchases and promoting additional products.
• Trained and developed new sales team associates in products, selling techniques and company procedures.

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• Collect money for drinks served.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• Take beverage orders from serving staff or directly from patrons.
• Clean bars, work areas, and tables.
• Serve snacks or food items to customers seated at the bar.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Checked identification for minimum age for sale of alcoholic beverages.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Greeted new customers, discussed specials and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Bussed and reset tables to keep dining room and work areas clean.
• Stayed up-to-date on menu changes to help customers make food choices.

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• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Suggested appropriate food and drink pairings to increase per-ticket sales.