Summary
Overview
Work History
Education
Skills
References
Additional Highlights
Timeline
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Latoya Sutton

Las Vegas

Summary

Property Manager known for high productivity and efficient task completion. Specialize in tenant relations, lease management, and property maintenance coordination. Excel in communication, problem-solving, and time management to enhance operational efficiency and tenant satisfaction. Committed to leveraging these skills to achieve excellent service delivery and property performance.

Overview

12
12
years of professional experience

Work History

Property Manager

Family-Owned Property
Los Angeles
01.2022 - 10.2024
  • Managed daily operations of a multi-unit residential property.
  • Handled tenant relations, rent collection, and maintenance coordination.
  • Oversaw lease agreements, tenant screening, and compliance with local housing laws.
  • Coordinated vendor services, repairs, and property improvements.
  • Used property management software to streamline records and communications.

Collections Representative

Asurion
El Segundo
04.2019 - 06.2021
  • Provided customer service and collected past due balances on mobile and smart home devices.
  • Assisted with bill payments and new Verizon service sign-ups.
  • Conducted follow-ups to ensure account accuracy.
  • Maintained spreadsheets and tracked customer data for reporting.

Bartender-Night Shift Manager

Red Lobster
Los Angeles
04.2014 - 08.2019
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Poured wine, beer and cocktails for patrons.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports. Hello
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Mail Clerk

United States Postal Service
Los Angeles
11.2012 - 09.2018
  • Distributed parcels, printed labels, and operated SPBS machine.
  • Managed dock expediting, letter sorting, and marketing department duties.
  • Oversaw payroll timesheets for 65+ employees.
  • Handled email, faxing, copying, and printing tasks.

Education

General Education Diploma -

S.C.I.E.S Independent Studies
Palmdale, CA

Skills

  • Technologically savvy
  • Microsoft Office proficiency
  • Yardi software
  • Call center operations
  • Payment processing
  • Typing speed: 30 WPM
  • Communication and problem-solving
  • Conflict resolution

References

Available upon request.

Additional Highlights

Implemented new procedures and technologies that improved operational efficiency., Led a team to exceed sales goals while maintaining high customer satisfaction.

Timeline

Property Manager

Family-Owned Property
01.2022 - 10.2024

Collections Representative

Asurion
04.2019 - 06.2021

Bartender-Night Shift Manager

Red Lobster
04.2014 - 08.2019

Mail Clerk

United States Postal Service
11.2012 - 09.2018

General Education Diploma -

S.C.I.E.S Independent Studies

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Latoya Sutton