Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

La'Toya Taylor

SHREVEPORT,LA

Summary

Friendly Sales Associate adept at working in diverse retail and customer service environments. Dynamic Hotel Manager skilled in developing and training teams, effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture. Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Extensive background in hotel management positions for high-end resorts.

Overview

16
16
years of professional experience

Work History

Hotel General Manager

Country Inn & Suites By Radisson
Shreveport, LA
01.2021 - Current
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
  • Provided exceptional service and assistance to guests upon check-in.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.

Sales Coordinator

Wyndham Garden Shreveport
Shreveport, LA
07.2017 - 01.2020
  • Handled client companies and brought in new accounts .
  • Created sales contacts with on- and off-premise accounts.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Negotiated prices, terms of sale and service agreements.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Managed portfolio of several accounts totaling $84,000 in sales.
  • Built client relationships by acting as liaison between customer and sales teams.
  • Created proposals for new and repeat customer business transactions.
  • Organized joint sales calls with current customers and outside vendors.

Front Desk Supervisor

Wyndham Garden Shreveport
Shreveport, LA
08.2014 - 01.2020
  • Improved customer service rating.
  • Recruited and trained several new guest service members.
  • Processed thousands of reservations .
  • Greeted and welcomed all hotel guests with a smile.
  • Accommodated guests’ requests.
  • Promoted hotel brand’s loyalty scheme.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping on a daily basis.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Prepared weekly employee work schedules for team members.

General Manger, Assistant General Manager,Night Audit

Sleep Inn Suites
Shreveport, LA
03.2011 - 08.2014
  • Improved customer service ratings through promotional gifts.
  • Recruited and trained over 40 new members of the guest service team.
  • Greeted and welcomed all hotel guests with a smile.
  • Processed numerous reservations.
  • Accommodated guests’ requests for Suites and Nearest attractions.
  • Increased hotel revenue, profits and market share through rate center.
  • Processed numerous telephone and walk-in reservations.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping to better guest service.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

Assistant Manager

McAlisters Deli
Shreveport, LA
07.2007 - 03.2011
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Promoted the business through participation in and sponsorship of community events.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Education

High School Diploma -

Fair Park High School
Shreveport, LA
2005

Skills

  • Service-oriented
  • Hotel operations and management
  • Event planning and coordination
  • Payroll management
  • Hospitality background
  • Front desk experience
  • Courteous
  • Computer knowledge
  • Food and beverage services
  • Choice Advantage knowledge
  • Guest satisfaction specialist
  • Natural leader
  • Property management
  • Diligent
  • Efficient
  • Quality assurance
  • Team building
  • Skilled negotiator

Affiliations

Shreveport Bossier Convention and Tourism Bureau

Accomplishments

  • Promoted to General Manager after just 2 years with the hotel.
  • Promoted to Assistant General Manager after just 1 year with the hotel.
  • Managed the hotel named "Sleep Inn & Suites Medical Center" in 2013.
  • Worked for the Wyndham Garden for 2 years as a front desk supervisor promoted  to Sales coordinator with in 2017

Timeline

Hotel General Manager

Country Inn & Suites By Radisson
01.2021 - Current

Sales Coordinator

Wyndham Garden Shreveport
07.2017 - 01.2020

Front Desk Supervisor

Wyndham Garden Shreveport
08.2014 - 01.2020

General Manger, Assistant General Manager,Night Audit

Sleep Inn Suites
03.2011 - 08.2014

Assistant Manager

McAlisters Deli
07.2007 - 03.2011

High School Diploma -

Fair Park High School

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La'Toya Taylor