Summary
Overview
Work History
Education
Skills
Certification
Contact
Education and Training
Additional Information
RENTAL APPLICATION
Timeline
Hi, I’m

Latoya R Taylor

Summary

Creative Dietary Cook with Number-year background in dietary food preparation field. Skilled in inventory management and portion and cost control. In-depth knowledge of diseases and nutritional deficiencies. Outstanding communication and organizational abilities with experience serving Number customers on any given day.

Overview

22
years of professional experience
1
Certification

Work History

Mid Wilshire Health Care Center

Dietary Cook
06.2022 - 01.2023

Job overview

  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
  • Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
  • Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
  • Followed standard recipes, menus and apportions according to established standards.
  • Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.

Collaborate Neuroscience Research

Dietary Aide
11.2021 - 03.2022

Job overview

  • Served specific meals to patients with special dietary needs.
  • Stocked food and other supplies for main kitchen and units.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Followed dietary procedures in accordance with established policies.
  • Set up trays and food service carts to deliver food to residents.
  • Treated patients and team members with dignity and respect.
  • Reported and documented resident changes in consumption or behaviors.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Conducted nutritional assessments of individuals and examined dietary histories to plan nutritional programs.
  • Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.

Los Angeles Unified School District, LAUSD

Food Service Worker
01.2009 - 03.2021

Job overview

  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Received food orders from individuals and explained offerings.
  • Followed recipes and customer requests to prepare meals.
  • Washed, peeled and seeded fruits and vegetables.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Set up, restocked and cleaned dining areas.
  • Created food items following substitutions for dietary needs, food allergies and preferences.
  • Performed variety of duties related to food service.

California Science Center

Customer Service Representative
04.2005 - 03.2008

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.

Bank of America

Sales Representative
05.2001 - 05.2007

Job overview

  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Created and implemented store displays, promoting sales and growth.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Used CRM database to track referral and appointment data.
  • Created successful strategies to develop and expand customer sales.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Listened to customers to understand needs and refer to optimal services.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Educated customers on product features and technical details to highlight benefits.

Education

Los Angeles City College
Los Angeles, CA

N/a from Clinical Child Psychology

Skills

  • Food presentation
  • Plates presentation
  • Supply restocking
  • Sanitation procedures
  • Kitchen organization
  • Kitchen sanitation
  • Food preparation
  • Safe food handling
  • Cooking techniques
  • Meal preparation
  • Food assembly
  • Quality control
  • Meal planning
  • Inventory management
  • Dietary restriction compliance
  • Allergen awareness
  • Menu development
  • Food safety practices
  • Portion control
  • Temperature control
  • Nutrition
  • Schedule maintenance
  • Menu planning
  • Ingredient substitution
  • Nutritional supplementation
  • Recipe modification
  • Nutrition requirements
  • Nutritional deficiencies
  • Feedback obtainment
  • Sanitary practices
  • Diet adherence
  • Kitchen equipment mastery
  • Staff instruction
  • Meal adjustment
  • Food prep techniques
  • Special diet expertise
  • Acquainted with hygiene practices
  • Diet and nutrition background
  • Catering experience
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Food safety
  • Decision-making
  • Safe handling procedures
  • Inspection skills
  • Cleaning procedures
  • Customer interaction
  • Knife skills
  • Relationship building
  • Safety procedures
  • Task prioritization
  • Sanitation practices
  • Self motivation
  • Food safety compliance
  • Goal setting
  • Food storage
  • Kitchen management
  • Professionalism
  • Interpersonal communication
  • Team supervision
  • Kitchen equipment operation
  • Time management abilities
  • Continuous improvement
  • Written communication
  • Adaptability
  • Food plating
  • Quality assurance
  • Grilling techniques
  • Equipment maintenance
  • Payment collection
  • Expiration monitoring
  • Professional demeanor
  • Sauce preparation
  • Problem-solving aptitude
  • Food handler certification

Certification

  • Licensed food handler Certificate - 2021

Contact

Paramount, CA 90723

Education and Training

other,Harbor City, CA

Additional Information

Food handler certified

High School diploma

CPR Certified

RENTAL APPLICATION

  • Applicant name: LaJoya R Taylor
  • Revised10/01/2023
  • 1. FAMILY DATA:
  • LaJoya R Taylor
  • SSN:570498633
  • Date of Birth:07/24/77
  • Household Head (Initial): SELF
  • Race: American Indian or Alaskan Native
  • Ethnicity: Hispanic or Latino
  • 2. RESIDENTIAL HISTORY:
  • Current Address:1368 W151 St, Compton, CA90220
  • Previous Address:537 W Kenmore Ave, Los Angeles, CA90020
  • 3. HOUSEHOLD INCOME INFORMATION:
  • State: California
  • 4. HOUSEHOLD ASSET INFORMATION:
  • 5. SUPPLEMENTAL & PROJECT ELIGIBILITY QUESTIONS:
  • 6. RENTAL APPLICATION SIGNATURES
  • Date:8-24-2024
  • Signature(s): LaJoya R Taylor

Timeline

Dietary Cook

Mid Wilshire Health Care Center
06.2022 - 01.2023

Dietary Aide

Collaborate Neuroscience Research
11.2021 - 03.2022

Food Service Worker

Los Angeles Unified School District, LAUSD
01.2009 - 03.2021

Customer Service Representative

California Science Center
04.2005 - 03.2008

Sales Representative

Bank of America
05.2001 - 05.2007

Los Angeles City College

N/a from Clinical Child Psychology

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Latoya R Taylor