Latoya Thomas
Grayson,GA
Summary
Financial Counselor with extensive experience in patient accounting. Demonstrated ability in communication and analytical problem solving, leading to innovative strategies that improve patient care and billing accuracy. Expertise in prior authorization processes ensures patients receive necessary services and medications. Strong knowledge of departmental policies, medical terminology, and effective communication principles.
Overview
9
9
years of professional experience
Work History
Financial Counselor/Medical Insurance Specialist
Vantage Oncology
Snellville, GA
12.2015 - Current
- Follows HIPAA guidelines in handling patient information.
- Assists patients with payment arrangements and/or financial applications. Address insurance-related patient concerns.
- Coordinate and document all financial responsibilities related to patient deductibles, coinsurance, and copays owed at the time of service.
- Complete a financial analysis and collect estimated patient liabilities.
- Develop and organize the ability to plan, multitask, prioritize, and meet deadlines.
- Having knowledge of medical terminology and building understanding.
- Self-motivate, work well independently, and be passionate about any mission at hand.
- Broad knowledge of principles and practices of customer service and telephone courtesy.
- Appropriately document all communications with patients, including all actions, authorization details, and modifications.
- Reviews research materials and financial news for areas of opportunity and concerns.
- Excellent at working collaboratively within a team, and taking initiative when it comes to team improvements.
- Provide timely follow-up on payment arrangements.
- Review the accuracy and completeness of the information requested, and ensure that all supporting documents are present.
- Receive requests for prior authorizations, and ensure that they are properly and closely monitored.
- Verify insurance eligibility and benefits of prospects/referrals.
- Review the schedule ahead of time to determine pre-certification and prior authorization requirements.
- Obtain authorizations by using online applications or by contacting the insurance company directly.
Education
NPA certification - Phlebotomy
New York School for Medical and Dental Assistants
QueensAssociate Degree - Human Resource & Management
Ultimate Medical Academy
Tampa, FLSkills
- Effective communication
- Analytical problem solving
- Decisive leadership
- Collaborative teamwork
- Business strategy
- Innovative thinking
- Customer service excellence
- Patient care focus
- Patient accounting expertise
- Meditech proficiency
- Midas knowledge
- HPF familiarity
- Coding expertise
- Clinical documentation knowledge
- Billing accuracy
Awards
- Clinical appeal core process
- AAPC Coding 9 & 10
Timeline
Financial Counselor/Medical Insurance Specialist
Vantage Oncology
12.2015 - Current
NPA certification - Phlebotomy
New York School for Medical and Dental Assistants
Associate Degree - Human Resource & Management
Ultimate Medical Academy
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