LATOYA THOMAS-SMILEY
Arizona City,Arizona
Summary
Trained Credit Analyst with the capability to develop methodologies that predict future risk behaviors. Seeking an opportunity to bring further success to an organization through exemplary attention to detail and an understanding of regulatory procedures.
Overview
14
14
years of professional experience
Work History
Behavior Health Technician
Serenity Preferred Kids
Surprise, AZ
2024.04 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Senior Credit Officer
Coldfield Manufacturing Limited
Kingston 16
10.2019 - 11.2022
- Maintain the corporate credit policy.
- Recommend changes in the credit policy to senior management.
- Manage and ensure all documents related to customer files are properly filed in a timely manner.
- Monitor the credit granting and updating process.
- Oversee the distribution and management of accounts among the department.
Business Development Officer
Niche Financing Limited
Kingston 8
11.2017 - 09.2019
- Providing on-boarding training for the new members.
- Selling the company goods and services.
- Developing the marketing strategy for the company in line with company objectives.
- Prepare online and print marketing campaigns.
- Manage the marketing budget.
Personal Banking Officer
The Bank of Nova Scotia Limited (Trinidad and Tobago)
Lowlands, Tobago
12.2016 - 07.2017
- Followed established policies and protocols in accordance with banking procedures and supervisors’ directives.
- Processed deposits and disbursed funds through accurate recordings and balancing of daily transactions.
- Received cash and cheques for deposit, and validated authenticity.
- Crossed and up-sell the bank’s products and services to a diverse customer base.
- Assessed customer’s credit worthiness through one and one contact.
- Meet and exceeded set targets for monthly new loans, accounts, term deposits and investment products as assigned by upper management.
Sales and Customer Support Representative
The Bank of Nova Scotia Limited (Jamaica)
Kingston 10
11.2010 - 12.2016
- Supervised project launch for charity functions.
- Delivered accurate, quick, and efficient customer service.
- Performed complicated or unique transactions requiring in-depth product knowledge.
- Answered complex inquiries by customers.
- Troubleshoot as it relates to customer queries and issues.
- Developed and implemented sales strategies to grow business with both existing and prospective customers across CARICOM territories.
Education
B.Sc. Banking and Finance (Major), Human Resource Management, Risk Management, Strategic Management, Insurance, Lending, Business Ethics, Research Methodology and Corporate Finance -
University of Technology, Jamaica (UTECH)
01.2010
Skills
- Excellent communications skills, both verbally and orally
- Problem Loan Resolution
- Loan Underwriting
- Team Collaboration
- Preventive health
- Patient counseling
Personal Information
Hobbies: I am an advocate for charity work. Even being a part of the Scotia Bank family has provided me with the platform to give back to my community, in addition to the wider diaspora.
References
Available upon your request.
Accomplishments
- Top Customer Service Representative
- Top Financial Advisor
Timeline
Behavior Health Technician
Serenity Preferred Kids
2024.04 - Current
Senior Credit Officer
Coldfield Manufacturing Limited
10.2019 - 11.2022
Business Development Officer
Niche Financing Limited
11.2017 - 09.2019
Personal Banking Officer
The Bank of Nova Scotia Limited (Trinidad and Tobago)
12.2016 - 07.2017
Sales and Customer Support Representative
The Bank of Nova Scotia Limited (Jamaica)
11.2010 - 12.2016
B.Sc. Banking and Finance (Major), Human Resource Management, Risk Management, Strategic Management, Insurance, Lending, Business Ethics, Research Methodology and Corporate Finance -
University of Technology, Jamaica (UTECH)
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