LaToya Thompson
Mesquite,TX
Summary
Driven Salon Owner/Operator and Account Manager at Santander Consumer USA, I excel in upselling services and fostering strong customer relations. Leveraging business management and staff training skills, I've significantly enhanced client satisfaction and retention. My proactive approach in adopting industry trends and negotiating with vendors has spurred business growth and operational efficiency. Salon management professional prepared to bring extensive industry knowledge and hands-on experience to role. Known for driving customer satisfaction and fostering collaborative work environment. Reliable in adapting to evolving trends and ensuring consistent results, with strong skills in team leadership and client relations.
Overview
17
17
years of professional experience
Work History
Salon Owner/Operator
Self-employeed
10.2010 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Account Manager
Santander Consumer USA
02.2008 - 10.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
Education
Associate of Applied Science - Business Administration And Management
Eastfield College
Mesquite, TXCosmetology Lisence - Cosmetology
Neilson Beauty College, Inc.
Dallas, TX01.1999
High School Diploma -
Wills Point High School
Wills Point, TX05.1997
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
- Industry trend awareness
- Product Promotion
- Business Management
- Decision-Making
- Business Development
- Goal Setting
- Customer Relations
Tax preparation knowledge
I have 10years preparing simple tax and self employment tax returns.
Timeline
Salon Owner/Operator
Self-employeed
10.2010 - Current
Account Manager
Santander Consumer USA
02.2008 - 10.2010
Associate of Applied Science - Business Administration And Management
Eastfield College
Cosmetology Lisence - Cosmetology
Neilson Beauty College, Inc.
High School Diploma -
Wills Point High School
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