Summary
Overview
Work History
Education
Skills
Accomplishments
Testimonials
Timeline
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LaToya Titman

Sacramento,CA

Summary

Dynamic professional with strong problem-solving abilities, a commitment to continuous learning, and exceptional communication skills. Dedicated to contributing to team success and driving positive outcomes through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. Proactive approach ensures readiness to adapt and thrive in fast-paced environments.

Overview

16
16
years of professional experience

Work History

General Manager

Del Taco
07.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Service Rep

Teledirect Call Center
12.2018 - 02.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Guest Service Rep

Motel6
07.2016 - 07.2018
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Assistant Manager

Burger king
04.2013 - 07.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Medical Assistant/ Externship

Dr. Chou Wu
03.2010 - 04.2010
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Sales associate

Kohl's
08.2009 - 03.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Medical Assistant -

Kaplan College Sacramento Campus
Sacramento, Ca

Medical Biller/ Coder/ Office Assistant -

National Career Education Citrus Heights Campus
Citrus Heights, Ca

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management

  • Team player
  • Efficient multi-tasker

Accomplishments

  • Medical Assistant, Assisted in the examination and treatment of patients, Measured vital signs, such as pulse rate, temperature, blood pressure, weight and height, Recorded information on charts, Prepared treatment rooms for examination of patients, Trained and managed 6 to 8 people and achieved significant improvements in their productivity, Draped patients with covering and positioned instruments and equipment, Cleaned and sterilized instruments, Gave injections and treatments and performed routine laboratory tests, Scheduled appointments
  • Assistant Manager, Supervised 6 to 8 employees, Scheduled work hours, Resolved conflicts, Determined salaries, Inventoried and ordered supplies and materials

Testimonials

  • Work well in a high pressure environment.
  • Well organized and efficient

Timeline

General Manager

Del Taco
07.2022 - Current

Service Rep

Teledirect Call Center
12.2018 - 02.2020

Guest Service Rep

Motel6
07.2016 - 07.2018

Assistant Manager

Burger king
04.2013 - 07.2016

Medical Assistant/ Externship

Dr. Chou Wu
03.2010 - 04.2010

Sales associate

Kohl's
08.2009 - 03.2010

Medical Assistant -

Kaplan College Sacramento Campus

Medical Biller/ Coder/ Office Assistant -

National Career Education Citrus Heights Campus