LaToya Turso
Brooklyn,NY
Summary
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unit Clerk/Direct Support Professional
Phaxis Staffing- NYP/ AARB
2023.12 - Current
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Delivered clerical support by handling range of routine and special requirements.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Monitored clients' overall health and well-being and noted significant changes.
- Educated clients and family members on relevant topics to support independent living.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
Behavioral Health Clerical Associate Level III
SGS Consultants/ NYCHHC Queens
2023.02 - 2023.09
- Streamlined office processes by implementing efficient filing systems and document management.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Improved internal communication by acting as liaison between various departments during project collaborations.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
Practice Plan Associate 2
One Brooklyn Health
2022.06 - 2023.01
- Implemented a system to track patient referrals which led to an increase in new patients visiting the practice.
- Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
- Educated patients and families on health conditions to raise awareness.
- Completed routine physical exams and diagnostic tests to provide accurate diagnosis.
- Checked eligibility benefits for incoming patients which ensured proper insurance coverage before appointments.
- Maintained a clean and organized work environment in compliance with safety regulations, contributing to a positive patient experience overall.
Medical Assistant
Access Staffing (NYP-Brooklyn)
2022.04 - 2022.06
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant
Essen Health
2022.01 - 2022.05
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Receptionist
Northwell Health
2021.07 - 2021.12
- Helped patients complete necessary medical forms and documentation.
- Answered phone calls and messages for 8-physician multi-specialty medical facility, scheduling appointments, and handling patient inquiries.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Assistant/Medical Receptionist/ Insurance Verifier
Lloyd Staffing/ Northwell Health
2015.05 - 2021.07
- Responsible for a multi-phone line system: answering and to appropriate person, handling questions and patient scheduling, email, filing, faxing, sorting mail and database management
- Arranged/organized information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Interviewing patients daily to obtain medical information as well as measured vital signs, weight, and height
- Verify insurance information for new patients and referrals and update insurance information for existing patients
- Call to obtain pre-authorization for recommended services and procedures
- Explain to patients what their financial responsibilities will be.
Medical Assistant/ Phlebotomist
Aerotek Health Care/ Quest Diagnostic
2019.12 - 2020.11
- Interviewing patients daily to obtain medical information as well as measured vital signs, weight, and height
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
- Assisted patients to examination rooms and prepare them for the physician
- Collected blood, tissue, or other laboratory specimens, logged the specimens, and prepared them for testing
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Patient Care Associate
BMS
2019.04 - 2019.07
- Connected patients with available community and charitable resources.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Aided in reducing hospital readmissions by conducting thorough patient education on medication regimes, at-home care instructions, and follow-up appointments.
- Supported patient recovery by encouraging adherence to prescribed rehabilitation exercises and providing guidance on proper body mechanics during daily activities.
Education
Associate of Science - Addiction Counseling
Kingsborough Community College
Brooklyn, NY02.2024
Certificate in Medical Assistant Program -
Sanford Brown Institute
New York, NY04.2015
GED Program -
Continuing Center of Education
Yonkers, NY05.2007
Skills
- Patient Interviews
- Medical Recordkeeping
- Technical Library Maintenance
- HIPAA Compliance
- Inventory Management
- Discharge support
- EHR Software
- Medical Records Maintenance
- Clerical Support
- Documentation skills
- Administrative Support
- Sterilizing Procedures
- Medical Charting
- Heartsaver CPR AED (CPR AED)
- Staff Leadership
Personal Information
Title: Medical Assistant
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
- Basic Life Support Adult and Child
Timeline
Unit Clerk/Direct Support Professional
Phaxis Staffing- NYP/ AARB
2023.12 - Current
Behavioral Health Clerical Associate Level III
SGS Consultants/ NYCHHC Queens
2023.02 - 2023.09
Practice Plan Associate 2
One Brooklyn Health
2022.06 - 2023.01
Medical Assistant
Access Staffing (NYP-Brooklyn)
2022.04 - 2022.06
Medical Assistant
Essen Health
2022.01 - 2022.05
Medical Receptionist
Northwell Health
2021.07 - 2021.12
Medical Assistant/ Phlebotomist
Aerotek Health Care/ Quest Diagnostic
2019.12 - 2020.11
Patient Care Associate
BMS
2019.04 - 2019.07
Medical Assistant/Medical Receptionist/ Insurance Verifier
Lloyd Staffing/ Northwell Health
2015.05 - 2021.07
Associate of Science - Addiction Counseling
Kingsborough Community College
Certificate in Medical Assistant Program -
Sanford Brown Institute
GED Program -
Continuing Center of Education
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
- Basic Life Support Adult and Child
Similar Profiles
Giselle BradshawGiselle Bradshaw
Weekend Staffing Coordinator at Access Staffing, LLC (Now Phaxis LLC)Weekend Staffing Coordinator at Access Staffing, LLC (Now Phaxis LLC)
Sadaris TalleySadaris Talley
HR Coordinator/ Talent Acquisition Associate at PhaxisHR Coordinator/ Talent Acquisition Associate at Phaxis
Shamikee JohnsShamikee Johns
Residential Aide at PhaxisResidential Aide at Phaxis