LATOYA TYLER
Chicago,IL
Overview
20
20
years of professional experience
Work History
Care Management Navigator
Rush Medical Center
10.2023 - Current
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audit's.
- Managed a caseload of diverse patients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Performed Health risk assessments to identify risks areas of need for individual patients.
- Interviewed patients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Served as a liaison between patients and providers, facilitating quality communication regarding appointment details and expectations.
- Assisted with insurance verification tasks, enrollment,verification of plans and redetermination.
Supervisor of CHW/Contact Tracer
Center for New Horizons
03.2023 - 07.2023
- Delivered healthy living and disease management information to specific population groups.
- Educated clients on options to assist in making informed decisions.
- Assisted with planning by helping document, develop and refine concepts to align strategies with stated project objectives.
- Created and oversaw training courses focused on team and community education.
- Advised on policy development and assisted in community program implementation.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Created and maintained project documentation to drive transparency with stakeholders.
Team Lead Contact Tracer
Center for New Horizons
10.2020 - 03.2023
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Created and oversaw training courses focused on team and community education.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Applied concise time-management to meet deadlines.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Educated clients on options to assist in making informed decisions.
- Advised on policy development and assisted in community program implementation.
Application Support Specialist
Alliance of Chicago Community Health Services
01.2014 - 02.2020
- Effectively communicate with others to elicit problems or concerns with the EHRS system
- Works with staff at health center sites to solve problems specific to EHRS use, development, implementation and maintenance
- Identify issues and route requests clearly and efficiently to subject matter experts, local IT, or hosting facility
- Utilizes and manages an up-to-date ticket tracking system; prioritize, track and help resolve user problems and requests with a sense of urgency
- Troubleshoot basic first level IT issues with Citrix-hosted applications
- Document work performed and responsible for client communication and satisfaction
- Support Client-Server Applications in a Citrix environment
- Perform system testing; Deploy upgrades and expansion of production networks and systems
- Test, validate, and install service packs, hotfixes, and updates for software applications and operating systems
- Troubleshoot and monitor LAN and WAN connectivity
- Resolve errors within software applications, including tight management of error logs and monitoring systems
- Document essential business practices, including technical processes, infrastructure requirements, user manuals and communications, and maintain an up-to-date Change Control Log
Center Agent
Kelly Services/Advocate Health Care
01.2014 - 01.2015
- Answered calls presented to the Centralized Contact Center known as Patient Care Express (PCX)
- Provided immediate and appropriate resolution to customer/patient telephone inquiries related to appointment scheduling, messaging or any service that can be provided
- Connected or empathized with the Patient/Customer by anticipating customers'' issues or problems and proactively explaining and resolving them
- Treated people with respect and dignity, placing the interests of the customers first; working as a team to achieve our full potential
- Provided services and support for Advocate Health Centers, Advocate Hospitals, Home Health, Medical Groups, or as assigned
- Documented provider messages in the practice management system
- Adhered to department standard of professionally answering 80 % of incoming calls within 20 seconds and maintaining a 5% or less abandonment rate
Eligibility Specialist
Alta Staffing/Maximus
01.2012 - 01.2013
- Reviewed Medicaid case workflow and all documents received
- Considered recipient program eligibility and calculate income based on the Federal Poverty Level
- Notated disposition of cases
- Determined recommendation and advocate accurate recommendations
DAWN Field Reporter
Westat Research Corporation
01.2007 - 01.2012
- Accessed electronic charts via hospitals mainframe
- Abstracted data including patient demographics, diagnosis and substances involved in the ED visit
- Reviewed data for completeness and accuracy and entered data into web based system each work day
- Followed the DAWN protocol and performed miscellaneous job related duties
Clerk
Volt Temporary Services
01.2006 - 01.2007
- Performed miscellaneous duties throughout the Chicagoland area
Release of Information Clerk
Med Legal
01.2005 - 01.2006
- Processed request for medical records and mailed request within 36 hours
- Verified authorization valid according to facility policy, state law and HIPAA
Education
medical coding – ICD-9, CPT-4 -
Associate of Applied Science - Health Information Technology
DeVry University
Chicago, IL06.2013
HIT -
INTERNSHIPAdvocate Trinity Hospital
Chicago, IL01.2013
Chicago IL Certificate, Medical Coding & Billing -
01.2008
Skills
- Associate degree in Health Information Technology; RHIT-Eligible
- Proficient with Microsoft Office: Word, PowerPoint, Excel
- Exposure to EPIC, Care Connect electronic health record system
- Experience with HIM software including 3M, Quadramed, SoftMed, GE Centricity Practice Solutions, Issue Track, Subscripts, Allscripts, Index Logic, Document Management
- Knowledge of HIPAA and government privacy regulations
- Cross-Departmental Agency Collaboration
- Work Planning and Organization
- Staff Training and Mentoring
- Workforce Training
- Systems Implementation
- Case Needs Assessments
Timeline
Care Management Navigator
Rush Medical Center
10.2023 - Current
Supervisor of CHW/Contact Tracer
Center for New Horizons
03.2023 - 07.2023
Team Lead Contact Tracer
Center for New Horizons
10.2020 - 03.2023
Application Support Specialist
Alliance of Chicago Community Health Services
01.2014 - 02.2020
Center Agent
Kelly Services/Advocate Health Care
01.2014 - 01.2015
Eligibility Specialist
Alta Staffing/Maximus
01.2012 - 01.2013
DAWN Field Reporter
Westat Research Corporation
01.2007 - 01.2012
Clerk
Volt Temporary Services
01.2006 - 01.2007
Release of Information Clerk
Med Legal
01.2005 - 01.2006
medical coding – ICD-9, CPT-4 -
Associate of Applied Science - Health Information Technology
DeVry University
HIT -
INTERNSHIPAdvocate Trinity Hospital
Chicago IL Certificate, Medical Coding & Billing -
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