LaToya Upshaw
Shreveport,LA
Summary
Self-motivated, decisive healthcare professional with proven bedside manner, clinical skills and diagnostic support experience. Manage and document current conditions to effectively support patients and work within multidisciplinary healthcare team to enhance outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Nurse, Emergency Department
Ochsner LSU Health
Shreveport, LA
06.2022 - Current
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored and managed various treatment and care interventions.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Created, implemented and evaluated patient care plans with medical team.
LPN Charge Nurse
Shreveport Manor Nursing Home
Shreveport, LA
06.2011 - 01.2023
- Administered medications and therapies in accordance with physicians orders.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Documented patient medical histories, current symptoms and vitals.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Delivered high-quality direct and indirect nursing care to up to 25 patients per day.
- Counseled clients, patients and families and provided emotional and psychosocial support.
- Assisted patients with daily tasks, such as dressing, hygiene upkeep and movement throughout facility,
LPN Charge Nurse
Per Diem Staffing
Shreveport, LA
09.2021 - 12.2021
- Administered medications and therapies in accordance with physicians orders.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Documented patient medical histories, current symptoms and vitals.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Observed strict confidentiality and safeguarded all patient-related information.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Assisted patients with daily tasks, such as dressing, hygiene upkeep and movement throughout facility,
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
MDS Coordinator
Shreveport Manor Nursing Home
Shreveport, LA
03.2015 - 12.2021
- Assisted in developing and implementing quality assurance programs related to MDS completion.
- Coordinated timely submission of all required documents including Minimum Data Set forms, Care Area Assessments, Quarterly Assessment Reconciliation, Annual Assessment Reconciliations and other regulatory paperwork.
- Trained and supervised health care workers conducting resident assessments.
- Prepared annual reviews of all residents' medical records according to federal guidelines.
- Compiled reports from various systems regarding utilization review outcomes and quality indicators as requested by management staff.
- Conducted assessments to determine the resident's functional and cognitive abilities, as well as their level of care needs.
- Reviewed and validated care plan reports and monitored follow-up actions to identify systemic deficiencies.
- Verified quality of assessments in accurately reflecting physical, mental and psychosocial status of each resident.
- Researched new developments in Medicare and Medicaid reimbursement policies related to long-term care facilities.
- Managed comprehensive, interdisciplinary assessments for patient admissions and annual reviews.
- Followed standard operating procedures to perform quality control audits.
- Reviewed clinical documentation to ensure accuracy of information reported on the MDS forms.
- Facilitated team meetings with members from other departments such as Social Services, Dietary, Activities, Rehabilitation services, to discuss resident issues and concerns related to the MDS process.
- Analyzed trends in data collected through the Minimum Data Set.
- Provided training and education to nursing staff on current MDS regulations.
- Interpreted physician orders for accuracy and completeness prior to submitting them electronically into the MDS system.
- Participated in survey preparation activities by ensuring that all necessary documents were available during surveys conducted by state agencies or accreditation organizations.
- Audited monthly MDS submissions for accuracy, timeliness, completeness and compliance with applicable regulations.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Compiled data to enter necessary information into appropriate databases.
- Ensured that changes made to an existing plan of care corresponded with appropriate changes made on the corresponding MDS form.
- Developed individualized plans of care for each resident based on assessment findings.
MDS Coordinator
Heritage Manor Nursing Home
Shreveport, LA
07.2019 - 09.2019
- Coordinated completion of resident assessments in accordance with current federal and state regulations.
- Managed comprehensive, interdisciplinary assessments for patient admissions and annual reviews.
- Helped develop comprehensive resident assessment and care plans for 125-bed facility.
- Verified quality of assessments in accurately reflecting physical, mental and psychosocial status of each resident.
- Collaborated with interdisciplinary healthcare professionals to develop and modify individualized care plans for patients in multiple units.
LPN Charge Nurse
Elite Healthcare Staffing
Shreveport, LA
01.2015 - 09.2015
- Administered high consequence medications with exacting accuracy, monitoring patients for side effects and supporting patient comfort and comprehensive recovery.
- Administered medications and therapies in accordance with physicians orders.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Documented patient medical histories, current symptoms and vitals.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Delivered high-quality direct and indirect nursing
- Monitored patients with incontinence issues, both after procedures and in recovery from trauma, installing catheters and monitoring bedpans to keep patients safe and comfortable.
Education
Associate of Science - Nursing
Panola College
Carthage, TX05.2022
Diploma of Nursing - Practical Nursing
Northwest Louisiana Technical College
Shreveport05.2011
Skills
- Patient counseling and support
- Verbal and written communication
- Medication administration
- Patient vital sign monitoring
- First Aid/CPR
- Leadership
- Communication
- Data management
- Computer skills
- Electronic medical records
- Patient advocacy
- Care plan development
- Regulatory compliance
- Quality assurance
- Friendly, positive attitude
- Problem resolution
- Medical chart management
- Nursing operations supervision
- Patient triage
- Chronic disease management
- Psychiatric and mental health care
- Patient discharging
- Interdisciplinary communication
- Team collaboration
- Time management
- Case management experience
- Medicare reimbursement knowledge
- Assessment coding
- Resource utilization management
- Effective communication
Certification
- ACLS-2023
- BLS-2021
- NRP-2023
- CPI-2022
- PALS-2023
- TNCC-2024
- ENPC-2024
Timeline
Registered Nurse, Emergency Department
Ochsner LSU Health
06.2022 - Current
LPN Charge Nurse
Per Diem Staffing
09.2021 - 12.2021
MDS Coordinator
Heritage Manor Nursing Home
07.2019 - 09.2019
MDS Coordinator
Shreveport Manor Nursing Home
03.2015 - 12.2021
LPN Charge Nurse
Elite Healthcare Staffing
01.2015 - 09.2015
LPN Charge Nurse
Shreveport Manor Nursing Home
06.2011 - 01.2023
Associate of Science - Nursing
Panola College
Diploma of Nursing - Practical Nursing
Northwest Louisiana Technical College
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