La Toya Valenti
Bradenton,FL
Summary
Proven to excel in fast-paced environments, I leveraged exceptional customer service and cash handling skills at Waffle House to enhance guest satisfaction and streamline operations. My strong work ethic and ability to engage guests have consistently improved service delivery, contributing to a notable increase in efficiency. Skilled in both interpersonal communication and financial transactions, I drive results by prioritizing client needs and operational accuracy.
Overview
23
23
years of professional experience
Work History
Server
Waffle House
05.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
- Processed orders and sent to kitchen employees for preparation.
Cosmetologist
Self-employeed
06.2001 - 01.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Styled hair, makeup and nails for customers for special events and occasions.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated thorough knowledge of all salon products and services.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Negotiated with suppliers for better rates on salon products, aiding in cost reduction without compromising on quality.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
Sales Associate
Kirkland's Home Decor
02.2020 - 11.2020
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Bears Furniture
02.2016 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Activities Assistant
Arbour of Port Charlotte
03.2000 - 02.2001
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Night Auditor
Motel 6 Hotel
06.1999 - 02.2000
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Managed front desk operations during night, maintaining security and guest safety.
Education
Florida Lincense - Cosmotologist
Charlotte Technical Center
Port Charlotte, FL08.2003
High School Diploma -
Port Charlotte High School
Port Charlotte, FL06.1999
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Waffle House
05.2021 - 01.2022
Sales Associate
Kirkland's Home Decor
02.2020 - 11.2020
Sales Associate
Bears Furniture
02.2016 - 03.2018
Cosmetologist
Self-employeed
06.2001 - 01.2022
Activities Assistant
Arbour of Port Charlotte
03.2000 - 02.2001
Night Auditor
Motel 6 Hotel
06.1999 - 02.2000
Florida Lincense - Cosmotologist
Charlotte Technical Center
High School Diploma -
Port Charlotte High School
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