JASMINE MCRAE-GOLDEN

• Enforced facility rules to maintain safety and security of inmates and staff.
• Conducted regular inspections to identify potential security breaches and ensure compliance.
• Managed inmate behavior through effective communication and conflict resolution strategies.
• Collaborated with law enforcement and legal personnel during crisis interventions.
• Monitored inmate activities to prevent disturbances and uphold institutional order.
• Prepared detailed reports on incidents, ensuring accuracy for legal documentation purposes.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
• Completed intake paperwork, fingerprints, and searches.
• Booked new inmates into facility and processed inmates for release.
• Interviewed inmates to obtain information and assess needs.

• Secure cargo properly in order to protect it from damage during transit.
• Sort packages according to destination routes within established time frames.
• Clean truck cabs periodically throughout shift in order to maintain cleanliness standards set by company policy.
• Complete daily log sheets detailing mileage traveled and hours worked.
• Report any discrepancies between actual loads and manifests and waybills promptly.
• Deliver packages to customers in a timely manner, ensuring that the correct package is delivered to the correct customer address.
• Check shipment contents against invoices or other documents to ensure accuracy.
• Record delivery information such as recipient's name, signature, item description and quantity of goods on delivery receipt forms.
• Inspect vehicles for mechanical items and safety issues and perform preventative maintenance when required.
• Maintain records of goods shipped or received, using manifest or waybill forms to document transactions.
• Answered shipment and delivery questions concerning estimated times of arrival.
• Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
• Followed all safety regulations and traffic laws during delivery operations.

• Provided excellent customer service by ensuring that all guests were satisfied with their orders before leaving the premises.
• Researched new technologies that could improve efficiency or cost savings related to the use of the machines.
• Loaded products into vending machines according to customer preferences.
• Communicated with other technicians regarding repair techniques or best practices for servicing equipment.
• Assisted customers with payment options such as credit cards or cashless transactions.
• Replaced faulty parts in vending machines when necessary.
• Programmed pricing information into individual machines as needed.
• Removed money, cleaned components and performed other scheduled vending machine services.
• Checked expiration dates on products and properly rotated stock.
• Restocked items in the vending machine after sales had been made.
• Tracked inventory levels of product inside each machine, including restocking when needed.

The Police Dispatcher I answers multiple telephone lines, performs extensive typing/transcribing, communicates effectives with persons requesting emergency and non-emergency police assistance, clearly and accurately relays information via radio dispatch, transfers calls appropriately and maintains logs and records of communication activities. I also use FCIC and NCIC to communicate with different agency's when it comes to conducting criminal histories, entering stolen or abandoned vehicles and tags and confirming if warrants are active. Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators. Processed requests for assistance from law enforcement personnel while following proper protocol. Maintained an organized filing system for all documents related to police dispatching activities. Created incident reports and maintained records of all incoming calls and dispatches. Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses. Assisted with investigations by providing detailed call logs and recordings as requested.

• As a Police Dispatcher, I answer multiple telephone lines, performs extensive typing/transcribing, communicates effectives with persons requesting emergency and non-emergency police assistance, clearly and accurately relays information via radio dispatch, transfers calls appropriately and maintains logs and records of communication activities
• I also use FCIC and NCIC to communicate with different agency's when it comes to conducting criminal histories, entering stolen or abandoned vehicles and tags and confirming if warrants are active.
• Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
• Processed requests for assistance from law enforcement personnel while following proper protocol.
• Maintained an organized filing system for all documents related to police dispatching activities.
• Created incident reports and maintained records of all incoming calls and dispatches.
• Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
• Assisted with investigations by providing detailed call logs and recordings as requested.

• As a Correctional Corporal, my duties were to supervise the inmate population and correctional officers that were assigned to me
• My job was to respond to incidents like medical emergencies, respond to back up calls, conduct facility shakedowns, pat searches of new inmate's arrivals and responding to resistance when inmates refuse to follow verbal commands
• During my time with the agency, I also worked as a classification officer
• My job was assigning custody levels and house inmates in the correct housing location based on their charges, escape history, mental health levels, age, medical conditions and disciplinary history
• Working in the classification unit, we used FCIC/NCIC, and JIS systems in order to conduct thorough background checks on the inmate population.
• Maintained order by enforcing rules and regulations among inmates.
• Interacted with families of inmates providing support during visits or phone calls.
• Advised senior officers on matters relating to inmate behavior or safety concerns.
• Trained new staff members on procedures for handling inmates safely and securely.
• Documented all necessary information related to day-to-day operations for record keeping purposes.
• Responded quickly and effectively to emergency situations in a professional manner.
• Conducted searches of cells, visitors, staff members, and other areas to detect contraband materials.
• I also worked as a Classification Officer. I was responsible for evaluating inmates to determine the appropriate level of incarceration and housing assignments.
• Maintained inmate information in department offender database using systems such as The National Crime Information Center (NCIC) and The Florida Crime Information Center (FCIC).
• Worked effectively in fast-paced environments.
• Conducting interviews with inmates to assess their needs and risks.
• Reviewing criminal history, mental health levels and behavior records to evaluate risk levels.
• Making recommendations for housing assignments and treatment programs.
• Maintaining accurate inmate records and documentation.
• Conducted inmate file reviews based on their release dates or added charges and mitigated them or aggravated them.

• My job functions as a Correctional Officer consisted of conducting head counts, feeding inmates during breakfast, lunch and dinner, security checks, generating incident reports, daily logs incident reports, supervised inmate bunk inspections
• I also worked as a Control Room Officer that monitored the entry and exiting of staff and visitors.
• Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
• Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
• Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
• Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Responded to emergency situations such as riots or disturbances with appropriate force measures.
• Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.

• My job working for the Port of Miami was to stand in one location and make sure that there was no breach of security
• My job was to make sure that passengers exited the ship safely and guided them towards the right direction.
• Identified prohibited items in checked luggage using advanced scanning technologies.
• Operated metal detectors and X-ray machines at checkpoints.
• Conducted random bag inspections as part of an active deterrence program.
• Monitored and conducted passenger screening.

• My duties consisted of residents when they had visitors, stopping unauthorized visitors, monitoring the front gate entrance, locking up laundry rooms, playgrounds and pools at the appropriate times
• I maintained daily logs and wrote incident reports whenever there were incidents
• I also conducted security checks around the property for any unauthorized activity.

• As a Security Officer my job was to monitor authorized and unauthorized entries into the property
• Complete daily logs and answer all phones calls from residents and guests
• Residents were advised if they had visitors and guest passes were generated for entry
• Whenever incidents happened on the property, incident reports were generated, and the police were notified.
• Enforced access control measures in accordance with established procedures.
• Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Confirmed visitor identification prior to granting entry into the building.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Warned persons of rule infractions or violations and evicted violators from premises.

• My job was to maintain great customer service skills at the drive-thru window
• I had to get all orders delivered at a certain time which was three minutes and under
• Maintaining a clean establishment was a priority and being a fast multitasker was a must.
• Operated cash registers to process customer orders.
• Restocked shelves with fresh ingredients as needed throughout shift.
• Organized take-out orders for customers quickly and accurately.
• Prepared beverages including coffee drinks, smoothies, shakes.
• Replenished condiments, napkins, and other supplies at the counter area.
• Greeted customers in a friendly and professional manner.
• Performed opening and closing duties such as cleaning counters or restocking supplies.

• My duties were to help customers when they shop, answer questions and assist in the daily store operations
• I have stocked and restocked shelves, cleaned the store and created product displays to attract customers
• I assist customers with purchase decisions and collect payment using the store point of sale system
• I processed returns and exchanges.

• My duty was to put on theater production with the summer camp students
• Every week we had to put on a show for the entire camp
• I taught students dance routines, designed costumes, acting and built stage sets for the production.
• Ensured that all rules were followed at the camp grounds.
• Collaborated with other counselors to create fun learning experiences for campers.
• Assisted with the planning and execution of daily activities for campers.
• Supervised groups of children during recreational activities.
• Resolved conflicts between campers using effective communication strategies.
• Encouraged positive behavior among campers through role modeling and reinforcement techniques.
• Conducted safety checks on all equipment used by campers.
• Documented attendance and checked on late campers.