LaToya Wadkins
Columbus,GA
Summary
Results-driven Data Entry Clerk with extensive database management expertise. Proven history of successful error detection and correction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Mail Processing Specialist/Data Entry Clerk
BancTec
Columbus, GA
08.2016 - Current
- Maintains customer confidence and protected operations by keeping information confidential
- Uses machines to sort and prepare mail for distribution
- Disposes of junk mail
- Date stamp all incoming mail
- Sorts through mail such as returned letters, adjustments, bills, orders, and payments
- Completes incorrect returned mail
- Receives outgoing mail and apply correct postage
- Entered fast and accurate alpha numeric data on a daily basis
- Met a daily quota and production at 185 documents per hour
- Typed 325 documents per hour at 50 wpm
- Processed customer and account source documents by reviewing data for deficiencies
- Maintained customer confidence and protected operations by keeping information confidential.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Analyzed key performance indicators to identify effective strategies.
- Exercised versatility in fast-paced, agile work environments.
- Managed and resolved incidents according to service agreements.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Developed and implemented specialized procedures for customer service operations.
- Completed day-to-day duties accurately and efficiently.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Stored hard copies of data in organized files to optimize retrieval.
- Identified and corrected data entry errors to prevent duplication across systems.
Cashier
Winn Dixie
Columbus, GA
01.2014 - 01.2015
- Checked personal identifications during alcohol and tobacco sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Offered customers carry-out service at completion of transaction.
- Answered phone calls to assist customers with questions and orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Scanned items and checked pricing on cash register for accuracy.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Answered customer questions and provided store information.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Built and maintained productive relationships with employees.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers promptly and responded to questions.
- Answered customer inquiries regarding store policies and procedures.
- Answered customers' questions and provided information on store procedures or policies.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Welcomed customers, offering assistance to help find store items.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
Walmart
01.2012 - 01.2013
- Assisted customers with purchasing merchandise
- Greeted and acknowledged every customer
- Was responsible for accounts receivable/ accounts payable
- Opened, operated and balanced a computer based register
- Followed company policies in accepting payment and handling credit/debit card transactions.
Education
Business Office Specialist Certificate - Certification
Virginia College
Columbus, GA01.2016
Skills
- Well-organized
- Detail-orientated
- Problem solver
- Quick learner
- Team worker
- Working knowledge of Microsoft Office (Word, Excel and PowerPoint) and its related applications
- Types 50 wpm
- Quality Assurance
- Customer Relations
- Project Planning
- Idea Development and Brainstorming
- Process Analysis
- Logistics Coordination
- Quantitative Skills
- Data Analysis
- Analytical Thinking
- Experience in Leadership
- Improvement Plan Knowledge
References
Available Upon Request
Timeline
Mail Processing Specialist/Data Entry Clerk
BancTec
08.2016 - Current
Cashier
Winn Dixie
01.2014 - 01.2015
Cashier
Walmart
01.2012 - 01.2013
Business Office Specialist Certificate - Certification
Virginia College
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