LaToya Walker
antioch,CA
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Understands the importance of the mission of a brand with each adeliveringnd every action and interaction that takes place involving customers. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DoorDash
01.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Driver
Instacart
04.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Driver
Randstad
04.2024 - 07.2024
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
Warehouse Order Picker
Pet Food Express
10.2023 - 04.2024
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
Care provider
IHSS
02.2020 - 05.2022
- Provided around the clock care for my disabled mother who was on hospice, provied transportation to and from dr
- Apt, dispenced medacation
- Collaborated with other care providers, such as physicians and nurses, to ensure clients receive the best possible care
Driver
JP Medical Transportation
01.2019 - 02.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained clean and organized vehicle, enhancing professional image of company.
Medical Transportation Driver
Jb Medical Transportation
03.2019 - 01.2020
- Assisted handicapped customers to safely complete transfers between van and facility.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Driver
Amazon
03.2017 - 05.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Customer Service Representative
Verizon Wireless
06.2011 - 03.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Sprint
11.2007 - 07.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Tmoblie
03.2005 - 08.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
No Degree - Genral
Clark College
Vancouver, WA02.2016
GED -
Jefferson HS
Portland, OR06.2002
Skills
- Fast Learner
- Communication Skills
- Ability to Work in a
- Team
- Computer Skills
- Customer Service
- Local Delivery
- Responsible Driver
- Excellent Sense of Direction
Timeline
Driver
Randstad
04.2024 - 07.2024
Warehouse Order Picker
Pet Food Express
10.2023 - 04.2024
Delivery Driver
DoorDash
01.2021 - Current
Delivery Driver
Instacart
04.2020 - Current
Care provider
IHSS
02.2020 - 05.2022
Medical Transportation Driver
Jb Medical Transportation
03.2019 - 01.2020
Driver
JP Medical Transportation
01.2019 - 02.2020
Driver
Amazon
03.2017 - 05.2018
Customer Service Representative
Verizon Wireless
06.2011 - 03.2012
Customer Service Representative
Sprint
11.2007 - 07.2009
Customer Service Representative
Tmoblie
03.2005 - 08.2007
No Degree - Genral
Clark College
GED -
Jefferson HS
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