LATOYA WALKER
Cincinnati
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
To obtain, and maintain a position that will allow me to utilize my customer service attributes as well as my Spanish speaking abilities.
Overview
16
16
years of professional experience
Work History
Owner/Stylist
Slayyyeddd Designs
01.2017 - Current
- Recruited and trained salon staff, resolved client complaints, and ensured that salons are clean, well-maintained, and adequately stocked.
- Oversaw all salon operations to maximize salon profitability.
- Ensured compliance with applicable laws and regulations related to business operations.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified new opportunities for growth, expansion, and diversification.
Deputy Clerk
Hamilton County Juvenile Court
04.2025 - 08.2025
- Managed court documents, ensuring compliance with legal standards and regulations.
- Assisted in processing case files, maintaining accuracy and confidentiality of sensitive information.
- Oversaw daily operations of clerical tasks, driving process improvements to increase efficiency.
- Collaborated with legal professionals to ensure timely communication and case updates.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problem solving.
- Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
Residential Advisor
Cincinnati Job Corps Center
11.2023 - 04.2025
- Ensured that all dormitory areas were properly maintained by coordinating housekeeping services on a regular basis.
- Advocated for student needs through collaboration with other departments on campus.
- Answered telephones and routed calls or delivered messages.
- Provided emotional support and guidance to residents, referring them to campus resources when necessary.
- Conducted regular rounds to keep residents and areas safe and secure.
- Resolved conflicts between roommates or other students living in the residence halls.
- Organized move-in, move-out days for incoming, departing residents of the residence hall.
- Conducted regular room inspections to ensure compliance with housing policies.
Counselor
River City Correctional Facility
09.2023 - 11.2023
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
- Utilized creative approaches such as music therapy when working with clients who have difficulty expressing themselves verbally.
- Developed and maintained professional relationships with referral sources, and assisted clients in obtaining full time employment.
- Provided supervision and in-house activities to support program participants.
- Followed appropriate methodology to deliver optimum counseling meeting individual needs.
Eligibility Technician
HCJFS
09.2022 - 06.2023
- Interviewed applicants/recipients to determine their eligibility for public assistance (i.e., TANF, Medicaid, supplemental and emergency including food stamps) through office or home visits; computes applicant's budget; verifies all documentation submitted to support request for assistance in accordance with public assistance guidelines; approves or denies applications; explains to recipients their rights, income maintenance procedures and other available welfare services
- Prepares and maintains case records regarding applicant/recipient eligibility status for assistance programs to include address changes; household composition, assistance needs, resources and income and other necessary entries
- Performed other related duties as assigned
- Attended necessary training as required
- Generated reports detailing eligibility determinations for management review.
- Answered inquiries from clients regarding their applications, status updates, and general questions about the process.
Customer Service Representative
Spectrum
04.2019 - 07.2020
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Implemented feedback mechanisms to capture customer insights, driving improvements in service delivery processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Bilingual Customer Service Representative
Fields Research
01.2010 - 08.2011
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Consulted with customers regarding needs and addressed concerns.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
Education
Certified Hair Loss Practitioner - Hair Loss
USTI
New York, NY09-2020
Managing Cosmetologist/Instructor - COSMETOLOGY
Tri County Beauty College
Cincinnati, OH02-2014
Associate of Applied Science - Business Management and Administration
Lincoln College of Technology
Cincinnati09-2011
Skills
- Fluent in Spanish
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Ability to multi-task
- Ability to work independently/or as a team member
- Salon management
- Client relations
- Business profitability
- Bilingual communication
Languages
Spanish
Full Professional
Timeline
Deputy Clerk
Hamilton County Juvenile Court
04.2025 - 08.2025
Residential Advisor
Cincinnati Job Corps Center
11.2023 - 04.2025
Counselor
River City Correctional Facility
09.2023 - 11.2023
Eligibility Technician
HCJFS
09.2022 - 06.2023
Customer Service Representative
Spectrum
04.2019 - 07.2020
Owner/Stylist
Slayyyeddd Designs
01.2017 - Current
Bilingual Customer Service Representative
Fields Research
01.2010 - 08.2011
Managing Cosmetologist/Instructor - COSMETOLOGY
Tri County Beauty College
Associate of Applied Science - Business Management and Administration
Lincoln College of Technology
Certified Hair Loss Practitioner - Hair Loss
USTI